JEAN SANTAMARIA
Hueytown,United States
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
13
13
years of professional experience
Work History
Office Manager
Red Mountain Garage Doors.
06.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Scheduled Routes for Technicians daily and weekly.
General Manager of Operations
TMX Finance Family Of Companies
01.2021 - 06.2023
- Trained, coached and mentored staff to support smooth adoption of new programs to implement operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Public Notary
- Assess and Analyze risk for Loans
- Bilingual
General Manager
Club 4 Fitness
02.2020 - 01.2021
- Research, document, rate, or select alternatives for web architecture or technologies
- Plan budgets and arrange for purchase of animals, feed, or supplies
- Trained new employees on accounting principles and company procedures
- Suggested budgetary changes to increase company profits
- Confer with department heads or staff to discuss topics such as contracts, selection of advertising media, or product to be advertised
- Coordinate activities of departments, such as sales, graphic arts, media, finance, and research
- Track program budgets and expenses and campaign response rates to evaluate each campaign based on program objectives and industry norms
- Prepare and negotiate advertising and sales contracts
- Hire and terminate clerical and administrative personnel
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Set goals and deadlines for the department.
Regional Trainer
United PF
09.2016 - 06.2019
- Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity
- Appoint department heads or managers and assign or delegate responsibilities to them
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Hire and terminate clerical and administrative personnel
- Conduct classes to teach procedures to staff.
Paint Manager/ Customer service/Bilingual
NAPA Auto Parts
02.2011 - 05.2019
- Provide assistance for customers with special billing requests
- Calculate and quote charges for services such as long-distance connections
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance
- Recruit, interview, and select employees
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Network within communities to find and attract new business
- Oversee the flow of cash or financial instruments
- Plan, direct, and coordinate risk and insurance programs of establishments to control risks and losses.
Education
Bachelor of Science - Kinisiology
University Of Alabama At Birmingham
High School Diploma -
Oak Mountain High School
Birmingham, ALSkills
- Sales
- Paint Tech
- Master Trainer
- Management/ Customer
- Service
- Bilingual
- Professional Summary
- Growth-oriented, goal-driven Operations Manager with over 5
- Dedicated, results-oriented, master-level business development consultant with an
- Entrepreneurial mindset and over 5 years of success in the areas of business and operations
- Management, new business development, and sales and marketing
- Analytical, innovative professional with strong business acumen and deep technical knowledge
- Dedicated to leading teams in meeting and exceeding operational targets years of success
- Developing, launching, and overseeing large, reputable health clubs with a focus on sales,
- Customer service, and cleanliness Extensive experience recruiting, hiring, and training staff
- Members including personal trainers and sale professionals Strong ability to develop and
- Execute successful marketing campaigns to drive brand recognition and increase business
- Growth and revenue
- Motivational Leadership
- Hiring and Onboarding
- Management Training
- Financial Statement Review
- Sales Tracking
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Red Mountain Garage Doors.
06.2023 - Current
General Manager of Operations
TMX Finance Family Of Companies
01.2021 - 06.2023
General Manager
Club 4 Fitness
02.2020 - 01.2021
Regional Trainer
United PF
09.2016 - 06.2019
Paint Manager/ Customer service/Bilingual
NAPA Auto Parts
02.2011 - 05.2019
Bachelor of Science - Kinisiology
University Of Alabama At Birmingham
High School Diploma -
Oak Mountain High School
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