Jean Sharp
Columbus
Summary
Accomplished Flight Attendant at Delta Airlines, adept in emergency procedures and customer service, ensuring passenger safety and satisfaction. Leveraged strong work ethic and team collaboration to enhance onboard experience and maintain the airline's safety record. Skilled in cultural awareness, contributed to a positive travel environment, and excelled in food and beverage service.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Airlines
03.1972 - 01.2013
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
- Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Resolved passenger conflicts and medical emergencies during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Owner & Operator
Gerhart Electrolysis
05.1977 - 01.1981
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Clerk
Western Electric
01.1967 - 02.1972
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
No Degree - Home Economics
The Ohio State University
Columbus, OHSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Food and beverage service
- Emergency procedures
- Cultural awareness
Certification
- Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers. 1972-2013
Timeline
Owner & Operator
Gerhart Electrolysis
05.1977 - 01.1981
Flight Attendant
Delta Airlines
03.1972 - 01.2013
No Degree - Home Economics
The Ohio State University
Clerk
Western Electric
01.1967 - 02.1972