Jean stfleur
Manchester,NH
Summary
Experienced and detail-oriented WebKit Test Integrity Engineer with a proven track record of ensuring the quality and reliability of web technologies. Skilled in collaboration with cross-functional teams to maintain high standards of integrity and functionality in web applications. Dedicated to staying informed of emerging trends and technologies in the field to drive continuous improvement and innovation. Ready to leverage expertise and passion for quality assurance to contribute effectively to the success of WebKit projects.
Overview
7
7
years of professional experience
Work History
Webkit Software Integrity Engineer
Apple
01.2024 - Current
- Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
- Increased customer satisfaction by diligently identifying and reporting bugs for prompt resolution.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed traceability documentation to aid in investigating faults and defects.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in stable product.
Technical Specialist
Apple
01.2022 - Current
- maintain composure and customer focus while troubleshooting and solving issues
- reassured customers when delivering product diagnoses and potential solutions
- helped customers develop strong, positive relationships with Apple
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Contributed to team success by completing jobs quickly and accurately.
- Develops and maintains effective relationships with others in order to encourage and support team
- Installed and updated computer hardware and software.
- Completed troubleshooting and diagnostics on company resources.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
Specialist
Apple
11.2021 - 12.2021
- Provided personalized customer service by greeting each customer, assisting with purchases.
- Interpreted clients' needs and introduced services to fit specific requirements.
Geek Squad Agent
Best Buy
11.2020 - 10.2021
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Reassembled and tested equipment after repairs.
- Conferred with customers to determine nature of malfunctions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
General Service
Harvard University
10.2016 - 02.2021
- Delivered prompt service to prioritize customer needs
- Delivered superior client services, fostering strong rapport, retention and satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended items to customers based on specific needs and explained features and benefits
- Organized foods in sanitary storage areas and monitored proper temperature to prevent spoilage
- Assisted in arrangement of dining area and food service equipment to increase workflow efficiency
- Distributed food to wait staff quickly to provide excellent customer satisfaction
Education
No Degree - Computer Science And Programming
Harvard Extension
Cambridge, MA01.2017
Associate of Arts - Culinary Arts
Miami Dade College
Miami05.2016
Skills
- Knowledge of Web development
- Git
- Github
- Knowledge of Python,
- Experience with QA methodologies
- Adaptive team player
- Organized
- Dependable and reliable
- Excellent multitasker
- Interpersonal Skills
Timeline
Webkit Software Integrity Engineer
Apple
01.2024 - Current
Technical Specialist
Apple
01.2022 - Current
Specialist
Apple
11.2021 - 12.2021
Geek Squad Agent
Best Buy
11.2020 - 10.2021
General Service
Harvard University
10.2016 - 02.2021
No Degree - Computer Science And Programming
Harvard Extension
Associate of Arts - Culinary Arts
Miami Dade College
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