JEAN T. LAU

Manage operational support, drive program development, and aid Dean, Associate Deans of Educational Affairs and Clinical Education, along with Director of Foundational Sciences, in advancing mission of College of Podiatric Medicine (CPM) at Oakland campus.

• Facilitate meetings, oversee program activities, and orchestrate events for effective governance, fostering seamless operations and optimal outcomes.
• Revamp workflows to increase operational efficiency, ensuring alignment with talent strategies.
• Develop training materials for staff to enhance program understanding and effectiveness.
• Manage communication between stakeholders to facilitate project updates and collaboration.
• Provide ongoing support to faculty and leadership in a hybrid work environment, promoting a culture of accountability and shared success.

Coordinated administrative activities within Information Technology Division under City Manager's Office, offering technology solutions, guidance, training, and support to city employees.

• Provided video conferencing support for citywide meetings and webinars for San Leandro residents.
• Facilitated comprehensive desktop training and helpdesk solutions for City staff.
• Delivered mailroom assistance, streamlined document management solutions, and created art designs for branding, signage, and imaging in visual strategies.
• Deployed ticketing system to track and report all work requests for purchase orders, requisitions, warrants, and contract management activities to enhance transparency and efficiency.
• Elevated visibility and precision within department's contract management electronic storage for strategic planning of upcoming projects and activities.

Provided high-level administrative support to Associate Vice President in Students Affairs and cluster under Support and Development: Student Health and Counseling, Advocacy and Accessibility Services for responsive needs of university population and surrounding community in Bay Area.

• Streamlined business productivity through utilization of collaboration tools and software for optimizing management workflows, daily scheduling, and appointment coordination within diverse network of over 50 divisions and departments
• Coordinated service delivery for roughly 250-1000 young adults and families, offering campus resources, programming, and activities to support student acclimatization to campus environment.
• Coordinated division events and staff-led activities with campus partners for 200 dedicated Student Affairs professionals.

Delivered administrative support to College of Podiatric Medicine in high-demand health care specialty focusing on podiatric medical education, enhancing patient care delivery experience, clinical outcomes, research, and community outreach efforts for comprehensive footcare treatment and services.

• Synchronized data compilation for annual compliance with CPME accreditation requirements and engaged in program curriculum strategic planning
• Administered technology resources, managed solutions, and provided classroom aid for faculty in Canvas, Zoom, and Panopto.
• Identified and recommended process optimizations for administrative policies, procedures, and filing systems.
• Revamped procedures to facilitate improved collaboration among multiple departments in response to change management initiatives due to separation from Sutter Health

Delivered strategic management support to Engineering & Transportation Department for transportation and traffic requirements.

• Implemented ticketing system to track work requests related to purchase orders and contract management, enhancing efficiency.
• Increased visibility and accuracy in electronic storage of contracts to facilitate future project planning.
• 30-40% improvement with department timesheets and payroll solutions, with reminders and incentives.