Jean Taylor
Norwalk,CT
Summary
As a dedicated and detail-oriented professional with extensive experience in customer service, healthcare support & healthcare administration, I want to leverage my skills in medical support, client relations, and Healthcare Administration within a dynamic organization. I am committed to providing exceptional service, refining workflows, and contributing to organizational success through strong problem-solving, communication, and operational efficiency.
Overview
19
19
years of professional experience
Work History
Remote Core Support Specialist
HCH Enterprises, LLC
01.2023 - 01.2024
- Submitted IT trouble tickets to streamline technical support.
- Researched and identified potential clients leads across various municipalities.
- Created and managed new accounts in Salesforce.
- Conducted surveys to gather valuable feedback to identify opportunities to improve services as well as to attract and retain clientele.
Remote Covid-19 Provider Support Specialist (CSR)
Rhode Island Department of Health
01.2021 - 01.2023
- Managed incoming calls, providing effective solutions for Covid-19 vaccine providers, including triage and escalation.
- Managed inquiries regarding eligibility and onboarding.
- Onboarded new providers and set up training accounts in PrepMod Staging.
- Trained providers on navigating PrepMod.
- Established and maintained Covid-19 vaccine clinics and venue setups.
- Ensured providers received up-to-date Covid-19 materials.
- Scheduled and registered patients for vaccinations.
- Created engaging training context for staff and providers, combining visual and interactive tools to enhance knowledge retention and operational efficiency.
- Trained new CSR recruits.
- Assisted with outreach projects to enhance community engagement.
- Generated and analyzed daily Covid-19 vaccine clinic reports.
- Conducted audits to ensure compliance and accuracy.
- Created and managed cases in ServiceNow/Salesforce.
- Provided expert assistance on vaccine-related queries.
- Generated clinic QR codes for streamlined operations.
- Provided concierge support to Covid-19 providers.
- Collaborated with healthcare providers to set up and launch COVID-19 testing venues/clinics.
Patient Care Representative
Orthoconnecticut Coastal Orthopedics
01.2018 - 01.2020
- Scheduled patient appointments.
- Organized and managed patient prescriptions and prescription refills.
- Obtained patient referrals from primary care providers.
- Registered new patients and verified their insurance.
- Built a strong rapport and trust with patients.
- Triaged patient issues according to urgency.
- Managed and regularly updated patient records, ensuring accuracy, confidentiality.
Centralized Medical Contact Center Agent
Stamford Health Medical Group
01.2016 - 01.2018
- Built trust and rapport with patients while efficiently scheduling appointments for multispecialty practices, including Cardiology, Urology, Infectious Disease, Neurology, and Neurosurgery, and managing high call volumes with professionalism and care.
- Verified patient demographics and updated insurance information.
- Registered new patients in the SHMG system via eCW.
- Processed patient prescriptions and refills.
- Updated doctor referrals and directed calls appropriately in a busy call center.
- Triaging patient issues according to urgency.
Medical Claims Coordinator (Temp)
Orthonet, Mamaroneck White Plains, NY
Mamaroneck White Plains, NY
05.2016 - 09.2016
- Served as the primary point of contact for insurance companies, physicians, patients clarifying CPT medical claims decisions in a high-volume call center.
- Set up and schedule doctor peer-to-peer conference calls for required appeals.
- Organized and maintained all Humana claims.
- Performed various other duties as needed.
Shipping Logistics Coordinator
Murray Benjamin Electric, Stamford, CT
Stamford, CT
01.2007 - 01.2016
- Managed international and domestic shipments, coordinating with various freight companies.
- Organized and prepared shipment paperwork, including tariff codes and commercial invoices.
- Filing claims for damaged or lost shipments, processed invoices, and adjusted orders.
- Tracked shipments, maintained rate quotes, certified test reports, and managed credit card processing.
Patient Service Representative
New York Presbyterian Hospital
New York
01.2005 - 01.2007
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow.
- Managed physician schedules and coordinated patient appointments optimizing office operations and patient satisfaction.
- Coordinated meetings and with pharmaceutical representatives, fostering professional partnerships.
- Assisted patients with inquiries regarding insurance benefits and eligibility verification processes.
Education
Medical Reimbursement Billing & Coding Specialist - undefined
Norwalk Community College
01.2016
Skills
- Healthcare Administration & Patient Support in person and remotely
- Healthcare Systems
- Customer Service & Communication
- Patient Scheduling & Registration
- Insurance Verification
- Patient Triage
Timeline
Remote Core Support Specialist
HCH Enterprises, LLC
01.2023 - 01.2024
Remote Covid-19 Provider Support Specialist (CSR)
Rhode Island Department of Health
01.2021 - 01.2023
Patient Care Representative
Orthoconnecticut Coastal Orthopedics
01.2018 - 01.2020
Medical Claims Coordinator (Temp)
Orthonet, Mamaroneck White Plains, NY
05.2016 - 09.2016
Centralized Medical Contact Center Agent
Stamford Health Medical Group
01.2016 - 01.2018
Shipping Logistics Coordinator
Murray Benjamin Electric, Stamford, CT
01.2007 - 01.2016
Patient Service Representative
New York Presbyterian Hospital
01.2005 - 01.2007
Medical Reimbursement Billing & Coding Specialist - undefined
Norwalk Community College