Jean Thompson
LOWER BRULE,SD
Summary
Senior executive with extensive experience in strategic planning, operations management, and financial oversight. Known for streamlining processes, leading complex initiatives, and supporting sustainable organizational growth.
Overview
45
45
years of professional experience
Work History
Chief Executive Officer
Lower Brule Housing Authority
Lower Brule, South Dakota
10.1989 - 10.2026
- Supported community outreach efforts to strengthen local relationships and raise engagement and trust.
- Developed communication plans to enhance transparency and strengthen stakeholder engagement.
- Supported long-range planning activities to encourage sustainable growth and development.
- Helped manage budget allocation to improve resource use and financial performance.
- Used cost-saving measures to strengthen financial stability and operating efficiency.
- Mentored staff to encourage professional growth and stronger team dynamics.
- Oversaw housing program planning and operations to enhance community housing services.
- Managed staff activities and training to ensure effective daily service delivery.
- Administered housing budgets and contracts while maintaining accurate administrative records.
- Facilitated board reporting and updated policies to streamline executive communications.
- Monitored compliance with housing regulations, grants, and agency requirements.
- Evaluated and approved requests for resident services and maintenance priorities.
- Negotiated vendor agreements and tracked project timelines.
- Represented Lower Brule Housing Authority in tribal and agency meetings.
- Handled financial management duties, including budgeting and forecasting.
- Created policies, procedures, and protocols to improve operational efficiency.
- Developed practical solutions for complex organizational problems.
- Guided organization by defining business direction and executing operational plans to achieve goals.
- Built strategic plans and objectives to support organizational growth and profitability.
- Negotiated and approved contracts with distributors, suppliers, and external partners.
- Represented company at conferences, trade shows, and networking events.
- Supported communication among board members, executives, staff members, and other stakeholders.
- Reviewed financial reports to confirm sound finances and strong operating margins.
- Improved productivity by creating new policies, objectives, and procedures to streamline operations.
- Managed budgetary and financial activities and applied strategies to grow business and profits.
- Built strategic business partnerships through relationships with employees and experts.
- Tracked company performance by measuring results and reducing impact of variances.
- Directed strategic business actions and streamlined operations.
- Delivered speeches and attended industry conferences to promote company image and connect with buyers.
- Reviewed employee reports before submission to recommend changes or approval.
- Prepared large-scale operations budget and expense reports to organize and analyze data.
- Maintained compliance with government regulations related to safety standards and labor laws.
- Advanced company vision through collaborative employee engagement techniques and strategic leadership.
- Led recruitment process for executive-level positions within organization.
- Introduced new technologies to streamline processes across departments.
- Improved underperforming departments through operational changes that reduced stagnation and raised productivity.
- Guided senior leadership team to align goals and efforts with company vision.
- Directed company operations to meet budget and financial targets.
Administrative Assistant
Lower Brule Vocational Rehabilitation Program
Lower Brule, South Dakota
06.1987 - 12.1988
- Coordinated daily office activities and client scheduling for vocational rehabilitation staff to enhance operational effectiveness.
- Managed internal and external communications to ensure timely dissemination of critical information.
- Organized client files to facilitate quick access to important information.
- Implemented filing systems that improved retrieval speed and accuracy of records.
- Facilitated effective communication among team members to enhance workflow efficiency.
- Supported team projects by scheduling meetings and tracking progress on tasks.
- Collaborated with colleagues to ensure alignment on project goals and deadlines.
- Delivered exceptional service to clients, addressing inquiries and resolving issues promptly.
Law and Order Clerk
Bureau of Indian Affairs
Lower Brule, South Dakota
07.1981 - 09.1986
- Answered emergency and non-emergency calls for law enforcement communications center.
- Dispatched officers, deputies, and units across agency service areas.
- Monitored radio traffic and relayed critical information to field personnel.
- Entered incident data into CAD and dispatch records.
- Coordinated response for pursuits, accidents, and public safety incidents.
- Verified warrants, vehicle records, and caller information through agency systems.
- Recorded incoming calls for accurate tracking and response., updates, and officer status in communication databases.
- Maintained calm communication with callers, officers, and partner agencies.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Identified potential problems or threats and relayed information promptly to supervisors or responding units.
- Monitored multiple radio channels for activity or requests for assistance.
- Assessed incident data to determine appropriate level of response.
- Received and processed emergency calls from the public.
- Responded to inquiries from citizens concerning police services and operations.
- Assisted with training new dispatchers on proper protocol for handling emergency calls.
- Conducted background checks on suspects, victims, and witnesses when requested by officers in the field.
- Conducted follow up investigations regarding dispatched incidents as required.
- Updated databases with new cases, arrests, and suspect information as needed.
- Facilitated communication and collaboration between law enforcement agencies during events. between various law enforcement agencies during multi-jurisdictional events.
- Ran criminal history checks through state databases as needed.
- Provided instructions to officers regarding proper response procedures.
- Maintained communication with police personnel via radio or telephone.
- Prepared detailed reports summarizing dispatch activities at the end of each shift.
- Ensured compliance with departmental policies and procedures pertaining to dispatch operations.
- Logged all incoming calls, incidents, and other pertinent information into the system.
- Dispatched officers to assigned locations in a timely manner.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Investigated vehicle information to support ongoing traffic stops and inquiries., wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Responded to emergency calls routed by automatic distribution system.
- Mentored junior team members and managed employee relationships.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Education
GED -
Clearfield Job Corp
Clearfield, UT05-1978
Skills
- Executive leadership
- Strategic planning
- Financial management
- Budget forecasting
- Budget planning
- Financial oversight
- Financial leadership
- Operational leadership
- Operations management
- Organizational management
- Organizational development
- Policy development
- Regulatory compliance
- Board governance
- Board reporting
- Contract negotiation
- Contract management
- Community outreach
- Sustainability initiatives
- Business development
- Change management
- Digital transformation
- Process improvements
- Procedure redesign
- Risk management
- Risk assessments
- Data-driven decision making
- Decision making
- Problem solving
- Negotiation
- Team building
- Conflict resolution
- Customer relations
- Relationship management
- Account management
- Strategic communication
- Strategic partnerships
- Organizational growth
- Innovation management
- Business management
- Fiscal management
- Budgeting and cost control
- Administrative leadership
- Consulting
- Project management
- Productivity performance
- Operating budgets
- Recruting and hiring top talent
- Ethical leadership
- Corporate leadership
- Corporate governance
- Controls systems enhancement
- Policy updates
- Relationship management
- Organizational growth
- Strategic partnerships
- Financial administration
- Organizational leadership
- Business planning
- Fiscal management
- Control systems enhancement
Accomplishments
- Legend In Indian Housing Award
- Outstanding Performance in Indian Housing Award
- Longevity and Performance Award
- Yearly Award 2010 through 2026 for Fire Safety and Outstanding Performance Award
- Outstanding Operational Management in ICDBG Award
Timeline
Chief Executive Officer
Lower Brule Housing Authority
10.1989 - 10.2026
Administrative Assistant
Lower Brule Vocational Rehabilitation Program
06.1987 - 12.1988
Law and Order Clerk
Bureau of Indian Affairs
07.1981 - 09.1986
GED -
Clearfield Job Corp