Jean Torbett
Cleveland,TN
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel leadership, financial accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I have trained multiple Assistant Store Managers/ Store Managers in our District and continue to coach as needed. In my 20 year career with Lowe's I have driven results through engagement, coaching, and accountability.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Centers, LLC
2019.01 - Current
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Create and maintain an engaging, safe and secure work environments for employees.
- Rotate merchandise and displays to feature new products and promotions.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Analyze customer feedback and implement strategies to improve customer experience.
- Respond to customer concerns, working with peers to significantly raise customer satisfaction ratings.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
Department Supervisor/Service Manager
Lowe's Home Centers, LLC
2009.11 - 2019.01
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
Product Service Associate
Lowe's Home Centers, LLC
2007.02 - 2009.11
- Updated store signage and displays to reflect latest promotions.
- Performed resets according to planograms and per established schedule.
Pricing Signage Coordinator
Lowe's Home Centers, LLC
2003.07 - 2007.02
Education
High School Diploma -
Polk County High School
Benton, TN05.2002
Skills
- Staff Management
- Microsoft Internet Explorer
- Microsoft Access
- Microsoft Outlook
- Order Management
- Employee Scheduling
- Microsoft Excel
- Microsoft Windows
- Customer Service
- Time Management
Timeline
Assistant Store Manager
Lowe's Home Centers, LLC
2019.01 - Current
Department Supervisor/Service Manager
Lowe's Home Centers, LLC
2009.11 - 2019.01
Product Service Associate
Lowe's Home Centers, LLC
2007.02 - 2009.11
Pricing Signage Coordinator
Lowe's Home Centers, LLC
2003.07 - 2007.02
High School Diploma -
Polk County High School