Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JEAN TORRES

Miami

Summary

Results-driven Server with a strong background in providing excellent customer service and anticipating customer needs. Demonstrated ability to build positive experiences and handle customer inquiries and complaints. Skilled in daily specials memorization and safe food handling, with a focus on order accuracy and cash handling.

Overview

4
4
years of professional experience

Work History

Server

Mister 01
09.2024 - 12.2024
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Ciao Bellissimi
09.2022 - 07.2024
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Greeted and accommodated guests, building positive experience from first interaction

Customer Service Manager

Cellphone Clinic
01.2021 - 07.2022
  • Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
  • Utilized problem solving techniques to quickly resolve escalated issues from customers
  • Assisted customers with resolving service-related issues
  • Interacted with customers to quickly handle escalated queries and complaints

Education

High School Diploma - undefined

Pleasure Ridge Park
Louisville, FL
06.2023

Skills

  • Daily specials memorization
  • Food inspection
  • Order Management
  • Order Accuracy
  • Safe Food Handling
  • Supply Restocking
  • Table Setting
  • Cash Handling

LANGUAGES

Spanish - Native
English - Native

Timeline

Server

Mister 01
09.2024 - 12.2024

Server

Ciao Bellissimi
09.2022 - 07.2024

Customer Service Manager

Cellphone Clinic
01.2021 - 07.2022

High School Diploma - undefined

Pleasure Ridge Park

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JEAN TORRES