Jean Toussaint
Sanford,FL
Summary
I am a detail-oriented Information Systems Technician with over 8 years of progressively advancing experience across diverse applications, operating systems, and platforms for desktop, laptop, and mobile devices. I bring 6 years of decorated service in the U.S. Army, underpinned by a strong commitment to security and confidentiality, as demonstrated by an expired Secret Clearance. My expertise includes problem-solving, technical support, and infrastructure management. Currently, I am enhancing my knowledge by studying for Microsoft Endpoint Management (MD-102T00) and CompTIA Network+ (N10-009) certifications to strengthen my technical proficiency and adaptability in IT environments.
Overview
8
8
years of professional experience
Work History
Application Technician
Florida Virtual School
02.2022 - Current
- Conducted intermediate troubleshooting to isolate and diagnose common system problems
- Granted permissions, and configured hardware for new and existing employees in Active Directory and Microsoft Azure
- Created new end-user accounts, reset passwords and configured access to servers and file management software for users
- Logged activities in ServiceNow to maintain accurate, timely records
- Created online documentation to help employees resolve day-to-day issues
- Created technical knowledge base articles for new software being developed
- Provided appropriate permissions to users for accessing files and databases
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
Helpdesk Support
Titans Technologies
11.2020 - 11.2021
- Provide technical support to internal and external parties
- Granted permissions, and configured hardware for new employees in Active Directory
- Provide technical support to ensure quality assurance in fast pace environment
- Opened service tickets, complaints, software deficiencies, and other documentation in ServiceNow to maintain accurate, timely records
- Resolved Level1 technical issues with software, hardware and peripherals
IT Technician
Kaplan Test Prep
11.2019 - 09.2020
- Manage domain accounts via active directory
- Delivered local and remote Tier1 IT support for hardware and software to company personnel
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues
- Tackled troubleshooting and problem resolution to support end-user technical issues
Helpdesk Support
Spectrum (Charter Communications) Technology
09.2018 - 09.2019
- Configured and granted permission for hardware and software to set up for end-user
- Mentored new employees while supporting complex dedicated suite of products and services
- Answered user inquiries to resolve computer software or hardware operation problems
- Logged activities in tracking system to maintain accurate, timely records
- Escalate any necessary issues outside of the scope of my capabilities
Team Lead/Tier III Support
24/7 Intouch Inc
12.2016 - 08.2018
- Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Trained users in proper use of hardware or software
Education
No Degree - Microsoft Endpoint Management(MD-102T00)
New Horizons(Educate 360)
10-2024
No Degree - Comptia Network+(N10-009)
Educate 360
09-2024
High School Diploma -
Fort Pierce Central High School
05-2013
Skills
- Active Directory - Experienced
- Microsoft Azure
- Microsoft Intune
- Microsoft 365 Admin Center
- Microsoft Entra ID
- Google Workspace - Experienced
LANGUAGES
Haitian Creole: Native/ Bilingual
Education
Fort Pierce, FL,Orlando, FL,Orlando, FL
Accomplishments
- 3 time Army Achievement Medal Recipient
- Promoted from Tier II to Team Lead, in less than12-months.
- Consistently maintained high end-user satisfaction ratings.
Timeline
Application Technician
Florida Virtual School
02.2022 - Current
Helpdesk Support
Titans Technologies
11.2020 - 11.2021
IT Technician
Kaplan Test Prep
11.2019 - 09.2020
Helpdesk Support
Spectrum (Charter Communications) Technology
09.2018 - 09.2019
Team Lead/Tier III Support
24/7 Intouch Inc
12.2016 - 08.2018
No Degree - Microsoft Endpoint Management(MD-102T00)
New Horizons(Educate 360)
No Degree - Comptia Network+(N10-009)
Educate 360
High School Diploma -
Fort Pierce Central High School
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