Jean Villanueva
Miami Beach,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Associate Quality Analyst
Vse Inc
10.2022 - Current
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Enhanced customer satisfaction with timely resolution of reported issues and effective communication.
- Maintained detailed records of testing results, facilitating easy access to data for future reference and analysis.
- Monitored incoming materials for quality consistency, reducing the likelihood of defects appearing further down the production line.
- Increased on-time project completion rates with meticulous tracking and monitoring of progress.
- Participated in internal audits to verify adherence to established quality management systems, maintaining a high level of performance across the organization.
Remote Analyst
Wells Fargo
03.2020 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Assisted loan officers and processors to complete loan applications on time.
- Contributed to a reduction in processing times by coordinating with other departments for prompt document retrieval and verification.
- Minimized losses by identifying potential risks in the early stages of the loan application process.
- Processed loan applications and monitored progress from start to finish.
Personal Banking Associate
Wells Fargo
11.2016 - Current
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Championed digital transformation initiatives within the department, modernizing systems for increased productivity and streamlined workflow processes.
- Facilitated communication between various bank departments, promoting a collaborative work environment and efficient problem resolution for clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
Consumer Home Sales
AT&T
03.2015 - 11.2016
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Built strong rapport with customers through active listening, empathetic responses, and expert problem-solving skills.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Participated in cross-functional teams to share best practices and enhance overall company performance in the market.
- Fostered collaborative team environment by sharing best practices and feedback from customer interactions.
Job Placement Specialist
Catholic Charities of The Diocese of Venice
07.2014 - 03.2015
- Educated employers on current workforce trends, fostering partnerships that led to increased success in placing candidates.
- Advised clients on appropriate attire for interviews based on industry standards, increasing presentation confidence.
- Facilitated group workshops focused on resume writing, interview preparation, and other essential job search skills.
- Assisted clients in navigating online job applications, ensuring they effectively showcased their qualifications.
- Increased successful placements with customized employment plans tailored to clients'' needs and goals.
- Collaborated with community organizations to expand resources available to clients during their job search journey.
- Developed strong relationships with local employers, identifying potential job opportunities for clients.
- Addressed performance issues in placed positions promptly, mediating conflicts between employees and employers when necessary.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
National Fire Safety Account Manager
Cintas
04.2014 - 07.2014
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Streamlined internal processes for better efficiency in account management tasks.
- Created work orders, consolidated purchase orders. Attained quotes and submitted requests for approval while interacting and collaborating with technicians to ensure accounts service request order completed as contracted.
- Maintained strong relationships with facility managers similar to customer relationships with the aim to achieve common objectives while developing key contacts and business relationships to grow relationships within the organization.
Technical Field Representative
Nielsen Company
04.2010 - 11.2013
- Implemented quality control measures to guarantee consistent service standards across all field operations.
- Optimized resource allocation by creating detailed schedules and prioritizing tasks based on urgency and complexity.
- Conducted site inspections to evaluate equipment conditions, making recommendations for repairs or replacements when necessary.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of equipment failures and implementing appropriate corrective actions.
- Prioritized schedule completed all workflow while promoting and establishing policy and guidelines in assigned territory.
- Manage large national territory Texas Oklahoma- Nebraska Kansas- Arkansas-Colorado- Missouri while establishing and maintaining long-term relationships with sample homes,
- Ensured meter equipment functionality, reported accurate statistical data used in the national sample. resolve and repair, as well as replaced parts when needed to fix faults in a timely manner while contributing invaluable input towards products.
- Supervised equipment inventory, fleet vehicle, P&E, maintained cooperation from sample homes using interpersonal skills, and effectively conveyed the importance of their participation in the national sample.
Education
Associate of Science - Business Administration
Middlesex College
Lowell, MA06.2008
High School Diploma -
Lawrence High School
Lawrence, MA06.2006
Skills
- Business Planning
- Risk Mitigation
- Analyzing data
- Customer Relationship Management
- Operational Efficiency
- Teamwork and Collaboration
- Multitasking Abilities
- Team Leadership
- Adaptability and Flexibility
- Effective Communication
- Decision-Making
- Relationship Building
- Time management abilities
- Data Gathering
Languages
Spanish
Native or Bilingual
Timeline
Associate Quality Analyst
Vse Inc
10.2022 - Current
Remote Analyst
Wells Fargo
03.2020 - Current
Personal Banking Associate
Wells Fargo
11.2016 - Current
Consumer Home Sales
AT&T
03.2015 - 11.2016
Job Placement Specialist
Catholic Charities of The Diocese of Venice
07.2014 - 03.2015
National Fire Safety Account Manager
Cintas
04.2014 - 07.2014
Technical Field Representative
Nielsen Company
04.2010 - 11.2013
Associate of Science - Business Administration
Middlesex College
High School Diploma -
Lawrence High School