Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jean Wade

KINSTON,US

Summary

While serving patients of all backgrounds, I am committed to maximizing patient satisfaction, safety, and wellness. In a variety of routine and complex situations, highly organized and professional. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Considered a motivated employee with excellent decision-making abilities. With strong time management skills and a reliable, hardworking nature, highly accurate and efficient. Dedicated to learning, growing, and succeeding in healthcare of all kinds.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

MainStreet Family Urgent Care
08.2023 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Healthcare Technician

Caswell Developmental Center
11.2022 - 08.2023
  • Examined departmental documents to determine how they should be distributed and filed
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Conducted an initial client assessment and analysis to begin the research process
  • Offered immediate assistance to assess needs and provide care in both emergency and routine paging situations
  • Answered call lights and adjusted bed rails and equipment to ensure patient comfort and safety
  • Improved my skills by actively participating in employee trainings and enrolling in classes to improve my knowledge of any type of healthcare
  • Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery
  • Cross-checked patient identifying information against records to maintain strict security, safety, and regulatory standards
  • Immediately informed a supervisor of any unusual or urgent circumstances in the patients' condition or environment
  • Provided personal care, and ambulation to patients
  • Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork
  • Assisted patients with daily activities under the supervision of healthcare nurses.

Customer Service Representative

Speedway
05.2018 - 07.2019
  • Used discretion and good judgment when it came to using company materials and supplies
  • Kept the food and drink areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Am responsible for resolving customer issues and making recommendations
  • Answered customer calls promptly to avoid long wait times on hold
  • Promoted available products and services to customers during service, account management, and order calls
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents
  • Dealt with a wide range of customer service, operational, and administrative tasks every day
  • Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints
  • Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
  • Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department
  • Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions
  • Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, among other things
  • Had professional interactions with customers, peers, and other stores which aided in the development of clear communication and active listening skills
  • Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.

Education

Bachelor of Science - Chemistry

University of North Carolina Wilmington
Wilmington, NC
05.2011

Associate of Science - Premedicine

Wayne Community College
Goldsboro, NC
05.2009

High School -

North Lenoir High School
La Grange, NC
05.2005

Skills

  • Team liaison
  • Customer service
  • Qualified in patient transport
  • Healthy meal preparation
  • Strong verbal communication
  • Hospice and palliative care
  • MS Office
  • Food preparation
  • Team management
  • Staff development
  • Team Leadership
  • First Aid/CPR
  • Materials preparation
  • Team building
  • Mobility assistance aptitude
  • Professional bedside manner
  • Self-motivated
  • Extremely organized
  • Problem resolution
  • Project organization
  • Public speaking
  • Dinner service planning
  • Patient services
  • Data analysis
  • Communications
  • Client assessment and analysis
  • Report writing
  • Procedure Assistance
  • Medical Terminology
  • Phlebotomy
  • Diagnostic Procedures
  • CPR
  • First Aid
  • Medical Terminology Knowledge
  • Compassionate
  • Equipment Sterilization
  • Valid State Driver's License
  • Dementia and Alzheimer's Knowledge
  • Vital Sign Monitoring
  • Customer Service
  • Reliable Team Player
  • Vital Signs Monitoring
  • EKG Administration

Certification

First Aid/CPR Certified

Timeline

Medical Assistant

MainStreet Family Urgent Care
08.2023 - Current

Healthcare Technician

Caswell Developmental Center
11.2022 - 08.2023

Customer Service Representative

Speedway
05.2018 - 07.2019

Bachelor of Science - Chemistry

University of North Carolina Wilmington

Associate of Science - Premedicine

Wayne Community College

High School -

North Lenoir High School

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