- Offering time and support to shelters for the homeless, women, and animals
- Getting involved in local advocacy groups to promote positive change in the community
- Animal Welfare Advocacy
- Environmental Stewardship
- Volunteer Work
Jean Waid
Business Professional
Summary
Dynamic and detail-oriented professional with a strong work ethic, honed at We Energ. Proven ability to enhance community engagement through strategic outreach initiatives and effective communication. Adept at problem-solving and fostering teamwork, consistently delivering high-quality results while managing multiple projects in fast-paced environments.
Overview
41
41
years of professional experience
Work History
Standardized Patient
Medical College of WI
09.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Administrative Assistant
LaFleur Law Office
08.2016 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Administrative Assistant
Bush Law Office
05.2012 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Community Relations Manager
Progress Energy
05.2005 - 01.2011
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
- Utilized data analysis tools to track performance metrics and adjust strategies accordingly for continuous improvement.
- Enhanced community engagement by developing and executing strategic outreach initiatives.
- Served as primary liaison between the organization and various stakeholders, ensuring clear communication channels and alignment of objectives.
- Developed informative materials, fostering a positive brand image and enhancing public understanding of services offered.
- Monitored project progress, maintaining timely delivery of quality outcomes within budgetary constraints.
- Optimized internal processes through implementation of best practices in communication ensuring efficient execution of projects.
- Created diverse and inclusive environments by collaborating with culturally distinct groups across different socioeconomic backgrounds.
- Coordinated volunteer efforts, streamlining processes for efficiency and maximizing impact on communities served.
- Led multi-functional teams in planning and implementing large-scale community events that drew record attendance numbers.
- Cultivated long-lasting relationships with local businesses and nonprofits, expanding networking opportunities and resource sharing options.
- Established strong partnerships with local organizations for mutual benefit and increased collaboration.
- Managed crisis situations efficiently with effective stakeholder communication minimizing negative publicity.
- Delivered impactful presentations at conferences and workshops, showcasing organizational successes while learning from industry leaders.
- Conducted comprehensive evaluations to identify areas for improvement in community relations strategies.
- Developed and promoted corporate brand, images and identity to media and public.
- Cultivated strong corporate image and identity with clear branding.
- Increased brand awareness through development and implementation of successful public relations campaigns.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Led crisis communications and media relations activities in response to challenging situations.
- Managed editorial calendars and rescheduled PR events and meetings.
- Taught in-house employees strategies for successful internal and external communications.
VARIOUS
WeEnergies
05.1984 - 05.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Emergency Medical Technician
Village Of Mukwonago
08.1987 - 06.2002
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
- Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
- Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
- Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
- Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
- Enhanced team performance with regular participation in simulation training exercises, sharpening skills and improving response strategies.
- Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
- Led training sessions for junior EMTs, enhancing team competency and readiness for emergency responses.
- Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
- Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
- Conducted detailed patient assessments to identify medical needs, ensuring tailored and effective treatment plans.
- Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
- Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
- Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
- Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
- Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
- Assisted with lifting and moving patients.
- Administered CPR, oxygen and other life-saving medical treatments.
- Responded to 911 calls for medical emergencies.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Immobilized patient for placement on stretcher and ambulance transport.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Observed patient behavior to report changes to medical personnel.
- Trained new EMTs on proper protocols and procedures.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Utilized communication devices to maintain contact with supervisors.
- Collaborated with medical doctors and other healthcare professionals.
- Conducted patient intake and triage procedures.
- Educated public on emergency medical services.
- Provided patient families with post-medical care instructions.
- Dispensed medications and monitored patient reactions.
- Championed the adoption of new technologies and equipment, enhancing overall team capabilities and patient care outcomes.
- Mitigated potential risks by developing comprehensive emergency response plans for various scenarios, including mass casualty events and natural disasters.
- Maintained up-to-date knowledge of emergency medical practices, ensuring the team consistently provided cutting-edge care.
- Established strong relationships with community partners like fire departments and law enforcement agencies, improving coordination during emergency situations.
- Coordinated with dispatch centers to optimize call prioritization, improving overall response time and resource allocation.
- Increased staff retention by fostering a supportive work environment and addressing employee concerns promptly.
- Facilitated professional development opportunities for EMTs, leading to higher levels of competence and overall job satisfaction.
- Spearheaded community outreach initiatives to raise awareness of emergency medical services and promote positive public relations.
- Ensured high-quality patient care through regular audits of EMT performance and addressing areas of improvement.
- Updated internal policies as needed based on changes in state regulations or industry standards, ensuring full compliance at all times.
- Promoted teamwork among staff members through regular team-building activities and open communication channels.
- Managed inventory and equipment maintenance, reducing downtime due to faulty or missing supplies.
- Implemented quality assurance measures to ensure consistent adherence to best practices across all EMT teams.
- Collaborated with local hospitals to improve patient handoff procedures, resulting in smoother transitions and better overall outcomes.
- Developed effective incident debriefing processes that facilitated learning from past experiences an improved future responses.
- Reduced response times by optimizing ambulance routes and strategically allocating resources during peak hours.
- Evaluated EMT performance regularly through ride-alongs, providing constructive feedback for continuous improvement.
- Enhanced team efficiency by implementing a comprehensive training program for new EMTs.
Education
MBA - Managerial Communication
Concordia University
Mequon, WIBasic Trauma Life Instructor - Emergency Medicine
FROEDTERT Memorial Hospita
Milwaukee, WIBachelor of Science - Biology & Fine Arts
UW-Stevens Point
Stevens Point, WIEMS - Emergency Medicine
Waukesha County Technical College
Pewaukee, WIConflict Dispute Resolution - Human Resources Training
We Energies
Milwaukee, WICertification - Project Management
Kaplan University
Davenport, IASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
EMT of the Year (EMS Lieutenant)
Even in the small Village of Mukwonago, we ran over 1100 fire and EMS calls per year. I was EMS Lieutenant for 3 years. The year I was elected EMT of the year by Department members, I ran 396 calls - in addition to working full-time, and continuing education as Basic Trauma Life Support instructor through the program at Froedtert Hospital. I flew with Flight for Life twice as a "helper" which was an incredible experience. I was a CPR instructor for 15 years and taught CPR and CPR recertification for the fire department as well as at We Energies. I have held people with fatal injuries. I have consoled parents of teenagers who did not survive accidents. I have questioned whether I did "enough" when nothing else could have been done. I assisted the mothers in delivering 2 baby girls in the ambulance on the way to the hospital. Sadly, neither beautiful, healthy baby was named after me!
Interests
Timeline
Standardized Patient
Medical College of WI
09.2018 - Current
Administrative Assistant
LaFleur Law Office
08.2016 - 08.2019
Administrative Assistant
Bush Law Office
05.2012 - 05.2016
Community Relations Manager
Progress Energy
05.2005 - 01.2011
Emergency Medical Technician
Village Of Mukwonago
08.1987 - 06.2002
VARIOUS
WeEnergies
05.1984 - 05.2005
MBA - Managerial Communication
Concordia University
Basic Trauma Life Instructor - Emergency Medicine
FROEDTERT Memorial Hospita
Bachelor of Science - Biology & Fine Arts
UW-Stevens Point
EMS - Emergency Medicine
Waukesha County Technical College
Conflict Dispute Resolution - Human Resources Training
We Energies
Certification - Project Management
Kaplan University
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