Jean Williams

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.Handled end of day procedures including balancing registers and preparing the deposit for the day.

Also a forklift operator

• Mentored employees during probationary period to answer questions and offer improvement strategies.
• Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
• Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
• Executed Type training programs, consistently teaching and validating requisite skills and behaviors.
• Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.