JEAN WILSON-LATORTUE
Lawrence,KS
Summary
Experienced Property Manager and Real Estate Agent with strong attention to detail and exceptional organizational skills. Proficient in managing personnel, property, and special projects for smooth operations. Committed to fostering positive relationships with property office and maintenance staff, effectively coordinating on-site activities. Goal-oriented and dedicated to achieving high occupancy rates, collaborating closely with property owners and decision-makers to meet diverse needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Property Manager
Chase Court Apartments
05.2022 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Real Estate Agent
Keller Williams
12.2022 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Maintained strong professional relationships with clients, leading to repeat business and referrals.
- Maximized property exposure with targeted marketing strategies for faster sales results.
- Stayed up-to-date on local market trends and emerging neighborhoods to provide expert advice to clients seeking investment opportunities or new homes.
Night Auditor
Holiday inn and express
11.2023 - 07.2024
- Delivered exceptional customer service to a diverse clientele while managing nightly audit operations
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
Customer Service Rep
Maximus
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
CNA
Interim
02.2021 - 12.2022
- Cared for the elderly population, tending to their physical and emotional well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Truck Loader
UPS
07.2020 - 02.2021
- Loaded and strapped shipments into place on trucks.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
Warehouse worker
Amazon
04.2020 - 05.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Floor Stocker
Brandsmart USA
01.2020 - 04.2020
- Stocked items throughout the day by transferring merchandise from the back warehouse to the sales floor.
- Supported store operations by assisting cashiers during peak hours as necessary.
- Served as a reliable resource for other team members who had questions or required assistance.
- Participated in ongoing training sessions to stay up-to-date on industry trends, store policies, and procedures.
- Collaborated with team members to achieve department goals, providing support when needed.
Floor Stocker
Abercrombie & Fitch
08.2019 - 12.2019
- Collaborated with team members to maintain organized inventory in both back warehouse and sales area
- Supported store operations by assisting cashiers during peak hours as necessary.
- Served as a reliable resource for other team members who had questions or required assistance.
- Facilitated smooth transitions between seasonal displays by quickly dismantling old setups and assembling new ones according to planograms.
- Conducted daily inspections of assigned areas for compliance with visual merchandising standards, making adjustments as needed.
Education
High School Diploma -
Miami Norland Senior High
Miami, FL05.2020
Skills
- Time Management
- Ability to Work Under Pressure
- Strong organizational skills
- Excellent teamwork
- Negotiation Skills
- Staff Management
- Property Marketing
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
Certification
- Certified in Microsoft Word
- Certified in Microsoft PowerPoint
- Adverse in Adobe Photoshop
- Real estate license
Languages
Haitian Creole
Native or Bilingual
Timeline
Night Auditor
Holiday inn and express
11.2023 - 07.2024
Real Estate Agent
Keller Williams
12.2022 - Current
Customer Service Rep
Maximus
06.2022 - 12.2022
Property Manager
Chase Court Apartments
05.2022 - Current
CNA
Interim
02.2021 - 12.2022
Truck Loader
UPS
07.2020 - 02.2021
Warehouse worker
Amazon
04.2020 - 05.2020
Floor Stocker
Brandsmart USA
01.2020 - 04.2020
Floor Stocker
Abercrombie & Fitch
08.2019 - 12.2019
High School Diploma -
Miami Norland Senior High
- Certified in Microsoft Word
- Certified in Microsoft PowerPoint
- Adverse in Adobe Photoshop
- Real estate license
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