Jean Wolff

• The role of House Manager (HM) required a person who was highly responsible, dependable, and personable, with strong math/cash-handling skills. As the top authority on their assigned shift, the HM was the primary person responsible for smooth operations and positive customer experience on show nights.
• The position supervised one Front of House Volunteer (box office), the Lighting & Sound Technician, and the Bar Manager.
• The HM oversaw and assisted Front of House with ticket, concession, and merchandise sales, addressed customer questions and concerns, filed reports as needed, and was responsible for assuring the proper opening and closing of the theater as a whole, and for taking charge in any emergency situations.

• Designed and built a spreadsheet tracking system to combine order and production information. New system outperformed the one it replaced, appropriately coordinating production pace with lead times, and significantly reducing backorders and late shipments. Over the first year of implementation, this system saved the company upwards of 75% in late fees and backorder shipping costs, and reduced customer complaints to almost zero.
• Researched, compiled, and reported shipping company cost data to management. Up-to-date information allowed effective negotiations for more advantageous terms, garnering significant savings for the company in a very short time period.
• Co-developed and rolled out initial Employee Handbook, created in part to bolster productivity and reduce overall absenteeism, by encouraging and actively supporting work/life balance. Successfully increased employee satisfaction and reduced turnover.

• Performed HR management functions for 45+ employees, maintaining regulatory compliance with local, state and federal laws. Assisted in shaping hiring and recruitment policies during company reorganization, a period of growth during which it doubled in size. Helped institute new internal structure, delivering company-wide training to employees.
• Coordinated daily studio operations, including scheduling, staff management and customer service.
• Project Manager, responsible for evaluation of and response to Vendor Risk Assessment. Updated or created documentation and procedures to meet requested and required additions, changes, and improvements to policies and practices. Company met or exceeded all actionable items as delineated in assessment.

• Drove operational improvements and procedural changes, working closely with co-workers to systemize tasks.
• Demonstrated respect, friendliness and willingness to help wherever needed, while consistently displaying energy and enthusiasm in a fast-paced environment
• Consistently offered assistance with administrative duties, to alleviate owner's heavy workload. Recognized for ability and desire to see the 'big picture', leading to promotion.
• Entrusted with Studio supervision when the owner was away for trade shows, vacations, other short and long term absences.

Audio Description (AD) is an accessibility service offered to people with low or no vision, which assists them in experiencing events in a fuller, more immersive way.

• AD relies on research and preparation, but also quick and reliable improvisation in the moment. Other necessary skills include superior writing and communication, multi-tasking under pressure, and the ability to adjust rapidly and refocus attention as unforeseen changes occur.
• Executed satisfying descriptions of live performances or events, usually via an enclosed audio system (i.e. describer speaks into a headset which transmits to receivers worn by clients), providing clients with details needed to enhance their experience, while not impeding their enjoyment by speaking over or interrupting the performance or event itself.
• Trained at, and primarily employed by, the Guthrie Theater. The following is a small sampling of other companies, venues and events where my Audio Description services were contracted;

MN Fringe Festival, Walking Shadow Theater Company, ADA 25th Anniversary Celebration & Conference, Patrick's Cabaret, MNAA/VSA MN, Lake Harriet Art Shanty Projects, Phoenix Theatre, Ritz Theater, Park Square Theater.

• Specialized in Administrative Assistant work
• Regularly sought out for positions at the University of Minnesota
• Provided administrative support to; Director of Department of Neurology/Stroke Research, Department of Pediatric Oncology, School of Dentistry, and Office of the Chief Operating Officer

• Screened calls, handled scheduling for executive's calendar, and scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations; allowing VP of Marketing to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Scheduled and facilitated departmental, inter-departmental, and board meetings, including conference rooms, technology, resources, and food
• Assisted other Marketing Team members with one-off projects, event planning, research assignments as needed.