Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jean Young

Care Giver
Gold Canyon,AZ
Jean Young

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

17
years of professional experience

Work History

Visiting Angels

Care Giver
11.2024 - Current

Job overview

  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Self Employed

Life Insurance Producer
03.2010 - 05.2019

Job overview

  • Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
  • Conducted regular policy reviews for existing clients, identifying opportunities for adjustments or additional coverage options based on changes in their personal circumstances or financial planning goals.
  • Guided clients through the claims process in the event of a loss, ensuring timely resolution and emotional support during challenging times.
  • Developed customized insurance solutions to meet the individual needs of each client, leading to improved retention rates.
  • Streamlined the application process for clients, resulting in faster policy approval times and higher customer satisfaction.
  • Conducted thorough risk assessments for potential clients, enabling accurate pricing and appropriate coverage recommendations.
  • Managed a large book of business while maintaining strong relationships with existing clients to encourage referrals and maximize policyholder retention rates.

PAL Management

Assistant Manager
06.2008 - 05.2010

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Apple Valley Sr. High
Apple Valley, MN

High School Diploma
06-1978

University Overview

Skills

  • Respectful and compassionate
  • Time management
  • Microsoft Office Suite
  • Problem-solving
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution

Timeline

Care Giver
Visiting Angels
11.2024 - Current
Life Insurance Producer
Self Employed
03.2010 - 05.2019
Assistant Manager
PAL Management
06.2008 - 05.2010
Apple Valley Sr. High
High School Diploma

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