Jean Zavala
Mercedes,TX
Summary
Accomplished Dispatcher at Rio Express Delivery, adept in stress tolerance and dispatch software, effectively managed a fleet of 10 vehicles, ensuring prompt delivery. Excelled in customer relations and multitasking, significantly improving data tracking and operational efficiency. Demonstrates exceptional attention to detail and prioritization skills, enhancing service quality and workflow.
Overview
15
15
years of professional experience
Work History
Dispatcher
Rio Express Delivery
02.2010 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma - Basics
Mercedes High School
Mercedes, TX05.1981
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Prioritizing calls
- Routing orders
- Verifying coverage
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
Rio Express Delivery
02.2010 - Current
High School Diploma - Basics
Mercedes High School