Jeana Berrios
Minneola,FL
Summary
Organized and dedicated US Army Veteran with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
SOCIAL MEDIA MANAGER
Blue Manor Project + Design
03.2023 - Current
- Suggested and implemented new features to develop brand awareness.
- Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
- Maximized organic reach through strategic scheduling of posts during peak engagement times.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed editorial calendars to ensure consistent delivery of high-quality content across all channels.
- Leveraged influencer partnerships to expand reach and increase engagement with target demographics.
- Conducted regular audits of social media profiles to ensure consistency in branding elements across platforms.
- Analyzed performance metrics to identify trends and optimize future content strategy.
SMALL BUSINESS OWNER
From Us To You Co. Handmade Goods
01.2021 - Current
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Promoted business via social media to generate leads and maximize brand identity.
- Negotiated price with vendors to decrease expenses and increase profit.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
SOCIAL MEDIA MANAGER
Mustard Seed Market
03.2020 - Current
- Utilized user-generated content effectively showcasing positive customer experiences enhancing credibility.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Researched latest market trends and analyzed data to develop public relations strategies and tactics.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Created comprehensive reports on social media performance, presenting data-driven insights to owners.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Increased customer engagement through social media.
Geospatial Intelligence Imagery Analyst
US Army
04.2013 - 06.2018
- Provided critical input for mission planning by accurately identifying key infrastructure and potential threats within specific areas of interest.
- Planned underwater GIS surveilling, imaging and data collection.
- Maintained a high level of expertise in multiple geospatial platforms, ensuring optimal utilization during critical missions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Scheduled office meetings and appointments.
Education
Associate of Applied Science - Computer Science
Cochise College
Douglas, AZ06.2014
Bachelor of Arts - Computer Animation
George Mason University
Fairfax, VA06.2005
Skills
- Social Media Management
- Microsoft Office
- Influencer Marketing
- Verbal and written communication
- Project Management
- Conference planning
- Schedule Management
- Strong Problem Solver
- Travel Planning
- Budget Tracking
- Invoice Processing
- Scheduling
Timeline
SOCIAL MEDIA MANAGER
Blue Manor Project + Design
03.2023 - Current
SMALL BUSINESS OWNER
From Us To You Co. Handmade Goods
01.2021 - Current
SOCIAL MEDIA MANAGER
Mustard Seed Market
03.2020 - Current
Geospatial Intelligence Imagery Analyst
US Army
04.2013 - 06.2018
Associate of Applied Science - Computer Science
Cochise College
Bachelor of Arts - Computer Animation
George Mason University
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