Jeana Campbell
Myrtle Beach,USA
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
X-ray Tech/Certified Medical Assistant
Carenow Urgent Care
01.2023 - Current
- Triage on average approximately 50-60 patients daily
- Position patients and perform x-rays on extremities, spine, abdomen, chest and skull
- Assist patients and get them fitted to wear braces for knees, wrists, hands and boots
- Refer patients that need further orthopedic evaluation
- Wound care involves cleaning area, applying antibiotic cream if needed and appropriate dressing
Certified Medical Assistant/X-Ray Tech
Mcleod Seacoast Orthopedics
02.2021 - Current
- Assist with patient intake
- Order labs, physical therapy, ultra sounds, CT scans, MRIs, X-Rays and medications
- Suture and staple removal
- Wound care for surgeries and lacerations
- Splint/cast removal or application of splints
- Position patients and shoot X-Ray images of upper/lower extremities or spine
- Set up ultra sound guided injections
- Prepare surgical trays for in office surgeries
- Clean/Stock patient rooms daily
- Schedule for pain management injections, epidurals and nerve blocks
- Manage patient cases regarding questions/concerns they may have by returning calls or forwarding to appropriate contacts
- Answering calls during clinic to assist patients or call center representatives
- Schedule surgeries for orthopedic surgeon
Certified Medical Assistant
OrthoSC Orthopedic Group
02.2019 - 02.2021
- Assist with patient intake
- Order labs, physical therapy, ultra sounds, CT scans, MRIs, X-Rays and medications
- Suture and staple removal
- Wound care for surgeries and lacerations
- Splint/cast removal or application of splints
- Position patients and shoot X-Ray images of upper/lower extremities or spine
- Set up ultra sound guided injections
- Prepare surgical trays for in office surgeries
- Clean/Stock patient rooms daily
- Schedule for pain management injections, epidurals and nerve blocks
- Manage patient cases regarding questions/concerns they may have by returning calls or forwarding to appropriate contacts
- Answering calls during clinic to assist patients or call center representatives
- Complete surgery questionnaires with patients for hip/knee surgeries
Certified Medical Assistant/X-Ray Tech
Doctor’s Care Carolina Forest Urgent Care
06.2018 - 02.2019
- Room patients
- X-Ray chest, head, spine, and extremities
- Test urine
- Perform EKG
- Take vitals
- Draw blood
- Order labs
- Document billing codes
- Provide injections
- Perform drug screening by urinalysis and hair testing
- Patient follow up and referrals
Certified Medical Assistant/X-Ray Tech/Intern - Employee
Orthopedics Group of Santa Ana
02.2018 - 06.2018
- Forward complaints to doctors on patient behalf
- Obtain patient’s chief limited x-ray on patients of all ages for workers compensation cases and athletes
- Room patient, take vitals, find out chief complaint, x-ray extremities upper and lower, chest, and torso as requested by the doctor
- Prepare patient for x-ray, position them, shoot x-ray and document details regarding digital images in preparation to submit to the doctor for further examination
- Document all x-rays to history of patients’ charts
- Assist in scheduling of future follow up appointments
- Clean rooms for the next patient by sanitizing rooms upon completion of last patient visit
Service Excellence Escalation Specialist
HireRight
08.2016 - 04.2017
- Primary liaison between customer or applicant escalations and internal departments
- Manage on-boarding new customers by obtaining company information and directing them to the appropriate contacts
- Ensure follow up on implementation process when status needed or training customer on new products
- Generate innovative ideas quarterly so that we continue to be competitive in our area of expertise
- Drive collaboration to ensure team success
- Monitor Net Promotor Score (NPS) monthly and provide customer feedback for follow up
- Provide feedback regarding customer inquiry and coaching Service Excellence
- Address emails, chats and phone calls regarding escalated for timely follow up
- Point of contact for customer throughout entire inquiry to eliminate additional frustration
- Drive prioritization of customer cases on daily basis to ensure best customer service experience
- Accountable for a specific quantity of daily customer contacts addressed
Customer Service Representative
HireRight
01.2010 - 08.2016
- Primarily support Complex Customer Guideline clients and recruiters assuring guidelines are being followed on all processes
- Prioritize and follow up on email cases while answering customer calls
- Created training guide for new hires in Customer Service
- Train recruiters and hiring managers on HireRight Enterprise and Classic HireRight how to submit applications, I-9 forms, extend applicant requests, and adjudicate completed background reports
- Train internal Customer Service Excellence representatives on I-9 processes
- Troubleshoot Log in issues for clients trying to submit backgrounds and I-9 forms advising them on status of backgrounds and I-9 forms or E-Verify checks
- Initiate escalations when necessary to meet service level agreements and retain customers
- Manage accounts for Sears, Kmart recruiters and short term for Credit Suisse escalations regarding backgrounds and processing
- De-escalate requests for supervisors and take ownership of case until resolved
- Scheduled conference calls when necessary to address various account inquiries
- Provide feedback to management when needed to revise processes or tools such as IVR
- Advise management when issues arise for customer access, products unavailable
Education
Limited X-Ray Tech/Certified Medical Assistant - Radiography, Front And Back Office Clinical
Modern Technology
Fountain Valley, CA05-2018
Skills
- Patient care
- Vital signs assessment
- Medical records management
- Clinical procedures
Accomplishments
- Decrease wait time for patient care by 95%
- Reduced turnaround time on lab results by 90%
Certification
- Limited X-RAY Tech/Certified Medical Assistant Modern Technology Fountain Valley Ca. 2018
Timeline
X-ray Tech/Certified Medical Assistant
Carenow Urgent Care
01.2023 - Current
Certified Medical Assistant/X-Ray Tech
Mcleod Seacoast Orthopedics
02.2021 - Current
Certified Medical Assistant
OrthoSC Orthopedic Group
02.2019 - 02.2021
Certified Medical Assistant/X-Ray Tech
Doctor’s Care Carolina Forest Urgent Care
06.2018 - 02.2019
Certified Medical Assistant/X-Ray Tech/Intern - Employee
Orthopedics Group of Santa Ana
02.2018 - 06.2018
Service Excellence Escalation Specialist
HireRight
08.2016 - 04.2017
Customer Service Representative
HireRight
01.2010 - 08.2016
- Limited X-RAY Tech/Certified Medical Assistant Modern Technology Fountain Valley Ca. 2018
Limited X-Ray Tech/Certified Medical Assistant - Radiography, Front And Back Office Clinical
Modern Technology
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