Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Jeana Elizondo

Grand Forks,ND

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Small Business Co-Owner

EZ Lane Cleaning
05.2020 - 02.2024
  • Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
  • Researched vendors to determine favorable pricing, ensuring cost-effective purchasing decisions.
  • Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
  • Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
  • Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
  • Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
  • Developed succession planning strategies to ensure the continued success and growth of the small business, even in times of transition or unforeseen challenges.
  • Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
  • Implemented strategic plans to inprove performance and increase client acquisition.
  • Resolved customer service issues with timely and professional resolutions.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

General Manager

Chipotle Mexican Grill
04.2003 - 11.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships dynamic communication skills.

Education

High School Diploma -

Georgetown High School
Georgetown, TX

Skills

  • Social Media Marketing
  • Operations Management
  • Customer Relations
  • Inventory Control
  • Policy and procedure implementation
  • Customer Service
  • Teamwork and Collaboration
  • Decision-Making
  • Relationship Building
  • Goal Setting
  • Scheduling
  • Quality Assurance

Affiliations

  • United

Languages

Spanish
Elementary

Timeline

Small Business Co-Owner

EZ Lane Cleaning
05.2020 - 02.2024

General Manager

Chipotle Mexican Grill
04.2003 - 11.2010

High School Diploma -

Georgetown High School

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Jeana Elizondo