Jeana Escobar
Livermore,CA
Summary
Meticulous with a strong background in guest service environments. An adaptable, energetic and customer-oriented individual with exceptional organizational skills. Devoted to delivering quality service and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front Desk Supervisor
The Lash Empire
Multiple Locations
10.2021 - Current
- Implemented an organized scheduling and communication system for important documents, streamlining record-keeping practices at the front desk.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintain a front and back office; hold above state board requirements
- Marketing: promote services, promotions, specials, business, reputation, rebooking services
- Customer service; develop client relationships, greet clients, hold professional but sincere presence in front of clients
- Provide team feedback: constructive and raves
- Resolve scheduling issues
- Complete on demand tasks and projects
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assist the opening of new locations: training, supplies, company standard training, building clientele, marketing, team building
Operations Manager
Chateau De Sable
Danville, CA
02.2002 - 06.2007
- Provided spa treatments to spa clients: massage, hot stone, deep tissue, pre-natal, sports, vichy bed treatments, and much more.
● Earned career advancement from part-time Massage Therapist to full-time Operations Manager. - Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certified Massage Therapy - Massage Therapy
National Holistic Institute
Emeryville, CABachelor of Science - Business Administration
Colorado State University
Fort Collins, CASkills
- Business Development
- Staff Training and Development
- Problem-solving skills
- Schedule Coordination
- Hospitality service expertise
- Leadership and Change Management
- Staff Scheduling
- Hospitality services
- Time Management
- Training and mentoring
- Appointment Scheduling
- Personnel Management
- System updates
- Administrative Management
- Conflict and issue documentation
- Hospitality Management
- Confirmations and Cancellations
- Reservation Management
- Customer Service Management
- Vendor Management
- Event Coordination
- Budgeting and finance
- Scheduling and Planning
- Decision-Making
- Office Management
- Team Training
- Team building proficiency
- Employee Training
- Team building and supervision
- Conflict Management
- Policy Development
- Staff Management
- Support Services
- Reservations
- Workflow Planning
- Coaching and Mentoring
- Payroll Administration
- Accounts Payable and Receivable
- Multi-Line Phone Systems
- Database Administration
Timeline
Front Desk Supervisor
The Lash Empire
10.2021 - Current
Operations Manager
Chateau De Sable
02.2002 - 06.2007
Certified Massage Therapy - Massage Therapy
National Holistic Institute
Bachelor of Science - Business Administration
Colorado State University