Jeana Escobar
Livermore,CA
Summary
Meticulous with a strong background in guest service environments. An adaptable, energetic and customer-oriented individual with exceptional organizational skills. Devoted to delivering quality service and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front Desk Supervisor
The Lash Empire
10.2021 - Current
- Implemented an organized scheduling and communication system for important documents, streamlining record-keeping practices at the front desk.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintain a front and back office; hold above state board requirements
- Marketing: promote services, promotions, specials, business, reputation, rebooking services
- Customer service; develop client relationships, greet clients, hold professional but sincere presence in front of clients
- Provide team feedback: constructive and raves
- Resolve scheduling issues
- Complete on demand tasks and projects
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assist the opening of new locations: training, supplies, company standard training, building clientele, marketing, team building
Operations Manager
Chateau De Sable
02.2002 - 06.2007
- Provided spa treatments to spa clients: massage, hot stone, deep tissue, pre-natal, sports, vichy bed treatments, and much more.
● Earned career advancement from part-time Massage Therapist to full-time Operations Manager. - Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certified Massage Therapy - Massage Therapy
National Holistic Institute
Emeryville, CABachelor of Science - Business Administration
Colorado State University
Fort Collins, CASkills
- Business Development
- Staff Training and Development
- Problem-solving skills
- Schedule Coordination
- Hospitality service expertise
- Leadership and Change Management
- Staff Scheduling
- Hospitality services
- Time Management
- Training and mentoring
- Appointment Scheduling
- Personnel Management
- System updates
- Administrative Management
- Conflict and issue documentation
- Hospitality Management
- Confirmations and Cancellations
- Reservation Management
- Customer Service Management
- Vendor Management
- Event Coordination
- Budgeting and finance
- Scheduling and Planning
- Decision-Making
- Office Management
- Team Training
- Team building proficiency
- Employee Training
- Team building and supervision
- Conflict Management
- Policy Development
- Staff Management
- Support Services
- Reservations
- Workflow Planning
- Coaching and Mentoring
- Payroll Administration
- Accounts Payable and Receivable
- Multi-Line Phone Systems
- Database Administration
Timeline
Front Desk Supervisor
The Lash Empire
10.2021 - Current
Operations Manager
Chateau De Sable
02.2002 - 06.2007
Certified Massage Therapy - Massage Therapy
National Holistic Institute
Bachelor of Science - Business Administration
Colorado State University