Summary
Overview
Work History
Education
Skills
Timeline
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Jeana Fabella

San Diego,CA

Summary

Dynamic and guest-focused Food and Beverage Server with proven expertise in food safety practices and guest satisfaction, honed at Seven Mile Casino and Sycuan Casino and Resort. Excelled in maintaining high sanitation standards and enhancing customer loyalty through exceptional service prioritization. Demonstrated strong work ethic and allergy awareness, contributing to a significant improvement in dining experience and team efficiency.

Overview

9
9
years of professional experience

Work History

Food and Beverage Server

Seven Mile Casino
10.2022 - 07.2024
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.

Food & Beverage Server

Sycuan Casino And Resort
11.2015 - 09.2022
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Memorized dynamic menu options to accurately relay offerings to guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Graduate Certificate -

Calatrava Barangay High School
Calatrava, Romblon,Phillippines
03.1979

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Flexible Schedule
  • Guest Relations
  • Food Running
  • Order Accuracy
  • Tableside Etiquette
  • Safe Food Handling
  • Menu Recommendations
  • Allergy awareness
  • Drinking age verification
  • Sanitation Standards
  • Payment Processing
  • Sanitation

Timeline

Food and Beverage Server

Seven Mile Casino
10.2022 - 07.2024

Food & Beverage Server

Sycuan Casino And Resort
11.2015 - 09.2022

Graduate Certificate -

Calatrava Barangay High School

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Jeana Fabella