Jeana Fields
Kokomo,IN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
MassageLuxe
02.2022 - Current
- Oversee day-to-day operations of the spa, ensuring everything runs smoothly and efficiently
- This process includes scheduling, facility management, health and safety regulations
- Hire, train, and manage spa staff
- Assess each client's personal needs
- Execute success by exceeding their expectations, providing a nurturing environment for our guests through relaxation, breathing, tension/muscle relief…thus enhancing their sense of well-being
- Management goals earned: Exceeded monthly membership goals of 40% by presenting and promoting the benefits of our monthly program
- Generated 40% growth at multiple Massageluxe locations
Student Success Coach
Indiana Wellness College
10.2020 - 02.2022
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success
- Helped students develop organizational, time management and study skills.
- Served as student mentor and counselor for students when academic problems and personal adjustment issues arose
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
Customer Service Representative
Aveda Institute Indianapolis
02.2007 - 10.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and needs
- Educated customers on Aveda products and services
- Documented conversations with customers to track requests, problems, and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assessed customer needs and upsold products and services to maximize sales
- Trained new employees on procedures and policies to maximize team performance
- Worked with the Director to develop customer service improvement initiatives.
Education
Bachelor of Science - Elementary Education
IUPUI
Indianapolis, IN05.2005
Skills
- Communication
- Collaboration/Team-building
- Problem Solving
- Mentoring
- Goal-Oriented
- Customer Service
- Adaptability
- Critical Thinking
- Account Management
- Sales/Marketing
- Business Development
- Quality Management
Accomplishments
- Supervised team of [Number] staff members.
- Business Development: - . Developed new marketing strategy which increased sales by 40%.
Timeline
General Manager
MassageLuxe
02.2022 - Current
Student Success Coach
Indiana Wellness College
10.2020 - 02.2022
Customer Service Representative
Aveda Institute Indianapolis
02.2007 - 10.2021
Bachelor of Science - Elementary Education
IUPUI
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