Jeana Fornash

Uploaded and maintain Medicare/ Medicaid CPT/HCPCS codes in Adjudication system.

• Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
• Troubleshot and maintained networking devices and infrastructure across enterprise.
• Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
• Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.

• Reduced response times by training end-users on proper usage of networking equipment, tools, and protocols.
• Collaborated with other departments in order to align technology initiatives with overall business strategy; contributed valuable insights on how to best leverage networking capabilities.
• Assisted in the creation of comprehensive documentation for network topology, policies, and procedures to ensure clarity among IT staff members.
• Enhanced network performance by troubleshooting and resolving connectivity issues.

• Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
• Utilized CRM systems effectively to track client interactions and maintain up-to-date records.
• Nurtured long-term relationships with clients through consistent follow-up and personalized attention.
• Trained new team members on company procedures, fostering a supportive work environment for all staff members.

• Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
• Safeguarded property integrity by careful handling of client belongings during the cleaning process.
• Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
• Swept floors, removed debris and returned equipment to proper areas at end of each shift.

• Observed and monitored children's activities.
• Offered caring companionship and emotional support.
• Facilitated recreational activities tailored to individual children's needs and requirements.
• Assisted students with daily instructional needs and lessons as directed by the School.
• Established trusting relationships with children through consistent reliability and genuine empathy towards their unique situations.

• Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
• Safeguarded property integrity by careful handling of client belongings during the cleaning process.
• Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
• Swept floors, removed debris and returned equipment to proper areas at end of each shift.

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
• Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
• Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.