Jeana Hays
Little Rock,AR
Summary
Conscientious Healthcare professional offering over 30 years of experience in fast-paced settings. Positive and upbeat with excellent communication skills.
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Ophthalmic Assistant
UAMS- Jones Eye Institute
Little Rock, AR
04.2023 - Current
- Administer eye medications for dilation and treatment.
- Obtain optical pressures, check visual acuities and EMO's.
- Develop strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Document patient medical history and information utilizing EPIC with commitment to accuracy.
- Triage phone calls from patients.
- Stock and clean rooms.
- Clean and maintain equipment
- Pre-Order injectables for patient appointments.
- Place referrals for pre-cert for upcoming patient injections and laser treatments.
- Perform OCT's
Registered Medical Assistant
Baptist Health Neurology Clinic
Little Rock, AR
07.2021 - 07.2022
- Sanitized, restocked, and organized 8 exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications .
- Assisted physicians with various medical procedures.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Measured patient pulse oximetry.
- Obtained pre-certification for patient medications.
- Completed FMLA paperwork.
- Managed approximately 30 incoming calls and faxes per day from patients
Registered Medical Assistant
Baptist Health Orthopedic Clinic
Little Rock, AR
09.2018 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Applied and removed casts.
- Removed surgical sutures and skin staples.
- Prepared medications for joint injections.
- Prepared and administered IM injections.
- Scheduled surgeries and obtained pre-certs for procedures.
- Triaged patient phone calls.
- Completed FMLA paperwork.
Registered Medical Assistant
Ortho Arkansas
Little Rock, AR
08.2013 - 09.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Scheduled out-patient procedures and testing.
- Obtained Pre-certification for surgeries and testing.
- Prepared medications for joint injections.
- Prepared and administered IM injections.
- Placed and removed casts.
- Removed surgical sutures and skin staples.
- Administered wound care.
Medical Assistant/Assistant Manager
Arkansas OB/Gyn Associates
Little Rock, AR
08.1994 - 05.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Supervised day-to-day operations to meet performance.
- Monitored cash intake and deposit records.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Scheduled surgery and obtained precertification.
- Prepared and administered IM injections and vaccinations.
- Worked monthly A/R.
- Prepared patient pre-payment and monthly payment plans.
- Ordered and maintained medical supplies.
Education
High School Diploma -
Ole Main High School
North Little Rock05.1988
Skills
- HIPAA Compliance
- Medical Coding
- Attention to Detail
- Reliability
- Adaptability and Flexibility
- Medical Billing
- EMR / EHR
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Medical Terminology Certificate – UALR Institutions.
- Registered Medical Assistant Certification - American Allied Health
- Medical Billing And Coding Certification of Completion - UALR
Timeline
Ophthalmic Assistant
UAMS- Jones Eye Institute
04.2023 - Current
Registered Medical Assistant
Baptist Health Neurology Clinic
07.2021 - 07.2022
Registered Medical Assistant
Baptist Health Orthopedic Clinic
09.2018 - 07.2021
Registered Medical Assistant
Ortho Arkansas
08.2013 - 09.2018
Medical Assistant/Assistant Manager
Arkansas OB/Gyn Associates
08.1994 - 05.2013
High School Diploma -
Ole Main High School