Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jeana Heamphill

Moreno Valley,CA

Summary

I have a keen eye for detail and the ability to handle high pressure situations responsibly and gracefully. I have always contributed to the overall success of my work establishment by natural abilities of enjoyable and welcoming.

Overview

4
4
years of professional experience

Work History

Pizza Cook

Makenzie River Pizza
  • Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
  • Reduced food waste by efficiently managing ingredients inventory, rotating stock as needed, and following strict food safety guidelines.
  • Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.

Cashier Floor Supervisor

Speedway Gas Station
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.
  • Maintained a clean, organized, and well-stocked checkout area and general store for optimal customer experience.
  • Cleaning machines on a set schedule.
  • Daily sweeping, mopping, and trash removal.

Maid

Two Maids & A Mop
01.2023 - 02.2023
  • Detail-oriented, Improving cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences while ensuring timely completion of tasks and respecting their privacy.
  • Collaborated with team members to complete large-scale projects maximizing efficiency.
  • Performed regular inventory checks, ensuring adequate supplies were available for all tasks without overstocking or waste.
  • Adapted quickly to new cleaning techniques while following safety protocols and procedures, improving overall productivity levels.

Carhop Server, Drive In

Sonic
08.2022 - 10.2022
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • CarHop: deliver orders to customers cars or seating area, ensuring customers needs and essentials, collect payment and give back correct change, ensure order accuracy
  • Drive-In: cash out customers, take orders, deliver orders to customers cars if drive thru is busy, bag food and customer essentials

Janitor and Receptionist

Esporta Fitness
02.2022 - 08.2022
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Contributed to a welcoming environment by assisted in Kidz Club: daily care of children while guardians workout, proper check in and checkout of both parents and children.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained clean and comfortable environments by vacuuming, cleaning windows, dusting, sweeping, mopping, cleaning bathrooms, wiping down services reducing the spread of germs, emptying trash and recycling bins, replaced and refilled paper towel and toilet paper dispensers, cleaned equipment and machinery to maintain optimal working condition, cleaned walls and ceilings with special reach tools, keeping reception area clean and neat to give visitors positive first impression.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Responded to inquiries from callers seeking information.
  • Cold calling.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Cashier and Floor Supervisor

JCPenney
10.2020 - 12.2021
  • Keeping an organized and easy accessible comfortable environment by neatly folding and organizing clothes and displays, restocking merchandise,, keeping aisles clean for an expected shopping experience.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency, reduced waiting times, resolving customer concerns, maintaining a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and promoting store discounts, deals and promotions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.

Rides Associate

Kings Island
02.2019 - 09.2019
  • I set a warm and welcoming environment for guests by Greeted guest upon arrival with my bright warm smile, actively engaging with guest, answering questions and providing any needed assistance.
  • Created a safe and comfortable experience by Diligently and precisely monitoring guests and the ride for everyone's safety, following park protocols, collaborated with teammates for a clean and organized environment, politely boarding and unbarring guests from the ride, directing guests towards ride exits and other attractions.

Education

High School Diploma -

Fairfield Highschool
Fairfield, OH
05.2022

Skills

  • Plates Presentation
  • Food Preparation
  • Ingredient Preparation
  • Strong Work Ethic
  • Health and Safety Awareness
  • Knowledge of POS
  • Emotional Expression
  • Rhythmic Precision
  • Exceptional customer service and interpersonal skills
  • Strong organizational skills
  • Multitasking Abilities
  • Detail oriented
  • Problem Solver
  • Remain calm under pressure
  • Knowledge of basic restaurant operations
  • Phone and customer etiquette
  • Staff training experience
  • Adaptable and flexible to new things and new environments
  • Maintain a high standard of personal hygiene and cleanliness

Accomplishments

Over the year I worked there I got two raises. I went from $13-14.50/hour

Timeline

Maid

Two Maids & A Mop
01.2023 - 02.2023

Carhop Server, Drive In

Sonic
08.2022 - 10.2022

Janitor and Receptionist

Esporta Fitness
02.2022 - 08.2022

Cashier and Floor Supervisor

JCPenney
10.2020 - 12.2021

Rides Associate

Kings Island
02.2019 - 09.2019

Pizza Cook

Makenzie River Pizza

Cashier Floor Supervisor

Speedway Gas Station

High School Diploma -

Fairfield Highschool
Jeana Heamphill