JEANA KELLY
Benson,NC
Summary
Experienced patient care specialist with 23 years of experience in medical environments. Qualifications include: outgoing, customer service oriented, team player with thorough command of medical operations including patient care, end-to-end administrative responsibilities and reception management. Self-directed and independent worker who values building relationships with the team. Effectively utilizes organization, interpersonal skills and strong work ethic to multi-task under pressure and maintain a positive rapport with the general public and quality work product.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Assistant
Weddington Family Dentistry
Concord, NC
10.2020 - 06.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient X-rays and images by digital software for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, crown prepping, casts and impressions.
Paws on the Move NC
Self Employed
Concord, NC
06.2018 - 05.2020
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Exercised and offered restroom breaks to dogs by walking multiple times per day.
- Followed optimal schedules for animals as set by owners or supervisors.
- Coordinated with animal owners for scheduling services and payment processing.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Medical Receptionist
Charlotte Eye, Ears and Throat Associates
Concord, NC
04.2011 - 08.2017
- Accountable for full-service patient care
- Respond to all patient inquiries regarding insurance and billing
- Manage patient in and out following the providers schedule
- Effectively execute HIPPA compliance actions and behaviors with consideration and awareness of patient confidentiality
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Medical Receptionist
Candlewood Valley Pediatrics
New Milford, CT
11.2005 - 03.2011
- Provided end to end administration for all patient care
- Interpreted complex medical treatment plans to respond to all patient inquiries regarding insurance, billing and other customer service related medical questions
- Partnered with the billing manager to track insurance checks database and maintain EMR compliance
Medical Receptionist
Women’s Healthcare of New Milford
New Milford, CT
01.2003 - 10.2004
- Provided end to end administration for all patient care
- Interpreted complex medical treatment plans to respond to all patient inquiries regarding insurance, billing and other customer service related medical questions
Medical Receptionist
New Milford Spine and Orthopedics
New Milford, CT
01.2001 - 08.2002
- Worked one on one with doctors and assistants on all patient treatment
- Balanced responsibilities in the areas of patient care administrative and office management
Dental Assistant
Dental Associates
Danbury, CT
08.1994 - 01.2001
- Delivered all aspects of chairside assistant responsibilities
- Partnered with Dentist to ensure patient comfort and general needs were met throughout treatment
- Presented patient treatment plans with details specific to each patients needs and treatment plans
Education
Certifcation - Dental Assisting
Dental Assistant Academy of Charlotte
Charlotte NCHigh School Diploma -
Fort Kent High School
Fort Kent, ME06.1990
Skills
- Plaque Control Programs
- Health Record Documentation
- Temporary Restoration Fabrication
- Dental Supply Management
- Patient Care Standards
- Medical Charting
- Treatment Documentation
- Medical Software Applications
- Verbal and Written Communication
- Appointment Scheduling
- Completing Insurance Forms
- Patient Relations
Certification
- Certified Dental Assistant
Timeline
Dental Assistant
Weddington Family Dentistry
10.2020 - 06.2022
Paws on the Move NC
Self Employed
06.2018 - 05.2020
Medical Receptionist
Charlotte Eye, Ears and Throat Associates
04.2011 - 08.2017
Medical Receptionist
Candlewood Valley Pediatrics
11.2005 - 03.2011
Medical Receptionist
Women’s Healthcare of New Milford
01.2003 - 10.2004
Medical Receptionist
New Milford Spine and Orthopedics
01.2001 - 08.2002
Dental Assistant
Dental Associates
08.1994 - 01.2001
Certifcation - Dental Assisting
Dental Assistant Academy of Charlotte
High School Diploma -
Fort Kent High School
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