Jeana Lubin
Miami,FL
Summary
State-certified Nursing Assistant bringing exceptional experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
United Healthcare Group
10.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
Customer Service Representative
DIRECTV
01.2019 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
Home Health Aide
Maxim Healthcare
01.2020 - 03.2022
- Provide assistance with bathing and personal hygiene. Check and document vital signs and glucose. Prepare meals and assist resident during meal time. Transfer resident from bed to chair etc.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Bachelor of Science - Nursing
West Coast University
Doral, FL02.2026
High School Diploma - General
North Miami Senior High School
North Miami, FL06.2011
Skills
- Trained in Sterile catheter insertion and removal preparation
- Quick problem solver
- Respiratory equipment training
- Trained in grooming and bathing assistance
- Understands medical procedures
- Able to lift 40 pounds
- Charting expertise
- Understands mobility assistance needs
- Sterile dressing changes
- Operate Sera and Hoyer lifts
- Check Glucose
- Sterile IV removal
- Experience in EPIC
- Check and document vital signs
Certification
Certified Nursing Assistant CNA 455133 Exp: 05/2026
CPR Certification Issued: 10/12/2023 Exp: 10/2025
Timeline
Patient Care Coordinator
United Healthcare Group
10.2022 - Current
Home Health Aide
Maxim Healthcare
01.2020 - 03.2022
Customer Service Representative
DIRECTV
01.2019 - 10.2022
Bachelor of Science - Nursing
West Coast University
High School Diploma - General
North Miami Senior High School