Jeana O'Hara
Owego,NY
Summary
Articulate, inspiring, and hands-on leader with a proven track record in program management, process improvement, and data analytics. Forward-thinking professional with a results-driven approach and a dedication to fostering relationships and collaboration among diverse employees and departments to achieve common goals. Known for being conscientious and compassionate, with a strong passion for assisting employers in recruiting, developing, and retaining qualified candidates. Experienced in partnering with management teams to cultivate employee-centric cultures that promote positive morale and optimize productivity. Highly motivating and positive individual with exceptional interpersonal, coaching, and communication skills.
Overview
22
22
years of professional experience
Work History
Scheduling and Staffing Administrator
Lowe's Home Improvement Warehouse
04.2022 - Current
- Scheduled interviews, conducted new hire orientations, maintained employee files, created offer letters, coordinated store meetings and events, mentored new SSA's, ensured legal documentation for candidates, built and edited store schedule, assisted with employee benefits and claims, partnered with store mentors
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Store Manager
Dollar General
07.2018 - 04.2022
- Hired and developed employees, created store schedules, managed inventory, completed resets, maintained employee files, ensured product availability
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager - Operations
Lowe's Home Improvement Warehouse
03.2002 - 05.2018
- Assisted in hiring and training employees, managed sales floor, improved store expenses, executed training and onboarding, conducted store audits, completed payroll
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
High School Diploma -
Maine-Endwell School District
Endwell, Ny06.2002
Skills
- Customer Service
- MS Office
- Relationship Development
- Talent Acquisition
- Recruiting and Sourcing
- Procedures implementation
- Problem-Solving
- Team Building and Leadership
- Mentoring and Coaching
Timeline
Scheduling and Staffing Administrator
Lowe's Home Improvement Warehouse
04.2022 - Current
Store Manager
Dollar General
07.2018 - 04.2022
Assistant Store Manager - Operations
Lowe's Home Improvement Warehouse
03.2002 - 05.2018
High School Diploma -
Maine-Endwell School District
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