Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeana Perez

Highlands

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Temp CSR

Kuraray America Manufacturing Company
04.2022 - 08.2025
  • Responsible for order processing, data entry and fulfillment.
  • Invoice entry, expense management and handling of sales data (chargeback report).
  • Responsible for inbound/outbound communication with customers and warehouse personnel
  • Maintain customer - specific information and files
  • Responsible for updating the customer's requirements/requests on orders and activities based phone and/or onsite contacts
  • Knowledgeable with computers: MS, Outlook, Excel, Word, SAP etc.

CSR - Customer Service Rep.

Frontier Logistics
01.2017 - 08.2019
  • As a CSR, I am responsible for ensuring accurate and efficient data entry
  • Ensure Best in Class Service to customers through a strong customer service organization and a mature customer collaboration process.
  • Providing timely and relevant information and resolving any issues that may arise.
  • Excellent problem solving and prioritizing skills
  • Support in management and responsibility for tracking quality and quantity of our stock availability.
  • Knowledgeable with computers: MS, Outlook, Excel, Word, SAP etc.

Education

GED -

Lee College
Baytown, TX

Skills

  • Complaint handling
  • CRM software
  • Complaint resolution
  • Account updating
  • Computer proficiency
  • Customer service
  • Punctuality and reliability
  • Data entry

Timeline

Temp CSR

Kuraray America Manufacturing Company
04.2022 - 08.2025

CSR - Customer Service Rep.

Frontier Logistics
01.2017 - 08.2019

GED -

Lee College

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