Jeana Peterson
CSR/Retail Management
McFarland,KS
Summary
Well versed Sales Coordinator highly effective at maintaining compliance, increasing efficiency and streamlining operations. Skilled Keyholder proficient in processing store finances, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over seven years of experience. Performance-driven with a motivational leadership style focused on maximizing team contributions and performance.
Overview
8
8
years of professional experience
Work History
Key Carrier, Coordinator
Marshalls
Manhattan, KS
08.2012 - 05.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Prepared weekly sales reports to assist business leaders with key decision making and strategic operational planning.
- Led comprehensive store training for newly hired staff members.
- Oversaw technical, operational, clerical and customer service support in retail office environment.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Resolved employment-related disputes through proactive communication.
- Oversaw productivity streams for ongoing and special projects.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Gathered and organized materials in support of retail operations.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Maintained accurate, current and compliant cash office records by monitoring and addressing variances.
- Screened and transferred incoming calls, took down messages and transmitted information to whom it concerned.
- Established positive working relationships with associates, managers and customers through regular communication and effective anticipation of needs.
- Developed revisions to sales floor and stock room systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Participated in daily/weekly/monthly internal audits.
- Assured all OSHA requirements were in place and up to date.
- Assured all working and sales floor areas were ADA compliant.
- Organized hiring events, screened applicants, and conducted interviews.
Education
High School Diploma -
Manhattan Tech
Manhattan, KS 07.2020 - 07.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Scheduling and calendar management
Timeline
High School Diploma -
Manhattan Tech
07.2020 - 07.2020
Key Carrier, Coordinator
Marshalls
08.2012 - 05.2020
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