JEANA WHEATON
Fort Lauderdale,FL
Summary
Results-driven Director of Operations with over 20 years of experience in luxury retail, multi-store management, and operational leadership. Proven expertise in optimizing operational efficiency, reducing shrink, driving sales growth, and enhancing client experience. Adept at leading large teams, implementing strategic initiatives, and overseeing store openings and renovations. Track record of executing process improvements that drive measurable business impact. Passionate about team development, P&L management, and ensuring operational excellence across diverse markets.
Overview
20
20
years of professional experience
Work History
Regional Operations Manager
Tiffany & Co.
05.2025 - Current
- Ensure daily operational excellence across 18 retail stores.
- Lead audits, loss prevention, and compliance initiatives.
- Support management teams in hiring, onboarding, training, and performance development of our operations and security teams.
- Ensure inventory accuracy and optimize stock flow from warehouse to store.
- Manage cycle counts, inventory reconciliations, and oversee loss prevention initiatives.
- Partner with finance and retail leadership to drive profitability, cost control, and sales growth.
- Identify operational gaps and propose strategic improvements.
Regional Operations Manager
Gucci
08.2023 - 05.2025
- Oversaw operational activities across 21 stores in the Southeast Market, ensuring efficiency, compliance, and brand integrity.
- Spearheaded initiatives that reduced year-over-year shrink by 9 percentage points, enhancing profitability.
- Introduced a new damage KPI measurement system, improving visibility and accountability.
- Reduced lead time on client repairs by 9%, streamlining the customer experience.
- Drove operational readiness for store openings, renovations, and relocations in partnership with cross-functional teams.
- Developed training programs and career progression plans for in-store operations teams, fostering growth and expertise.
Group Director Retail Operations
CHANEL
09.2019 - 02.2023
- Led operational strategy for 16 boutique and lease locations with a volume of over $400 million.
- Rolled out RFID training across the Americas, enhancing inventory control and loss prevention.
- Implemented process improvements that reduced damage-related KPIs by 20%.
- Collaborated with architecture, visual merchandising, and retail tech teams to facilitate 5 fashion boutique remodels and launch 2 ephemeral boutiques.
- Developed and executed inventory control strategies to mitigate loss and optimize stock management resulting in double digit decreases in YoY shrink.
- Worked closely with Management Committee to develop and train boutique teams on return to work strategies during the pandemic.
Regional Operations Manager
Tiffany & Co.
11.2016 - 09.2019
- Provided strategic operational support across 20 stores, ensuring consistency and adherence to company standards.
- Partnered with store leadership and functional teams to streamline onboarding and training of Operations Coordinators and Assistant Store Managers.
- Led standardization efforts for operational processes, ensuring efficiency and compliance with corporate policies.
Store Manager
11.2007 - 05.2016
- Championed a culture of service excellence, earning the Store of the Year Award (2011).
- Exceeded sales and profitability targets through effective leadership, talent development, and operational oversight.
- Implemented client engagement initiatives that resulted in a 19% increase in total client base.
- Drove double-digit sales growth year over year, positioning the store among Tiffany’s Top 25 locations globally.
District Sales Manager
Starboard Cruise Services (LVMH)
07.2005 - 11.2007
- Managed sales and operations for 9 Carnival Cruise Ships, generating $90 million in annual revenue.
- Achieved a 9% year-over-year sales increase, surpassing revenue expectations.
- Led budgeting, operational reviews, and reporting for senior leadership, ensuring data-driven decision-making.
- Strengthened vendor relationships, securing the renewal of a multi-million-dollar contract with Carnival Cruise Lines.
Education
Bachelor of Science - Business Administration – Management
University of Florida
Gainesville, FLAJP & Certified Diamond Grader - undefined
Gemological Institute of America
Carlsbad, CASkills
- Operations Management & Process Improvement
- P&L Management & Financial Oversight
- Multi-Unit Leadership & Talent Development
- KPI Development & Performance Optimization
- Inventory & Shrink Reduction Strategies
- Store Openings, Renovations & Market Expansion
- Luxury Client Experience & Relationship Management
- Retail Technology, SAP, Cegid & RFID Implementation
- Compliance management
Timeline
Regional Operations Manager
Tiffany & Co.
05.2025 - Current
Regional Operations Manager
Gucci
08.2023 - 05.2025
Group Director Retail Operations
CHANEL
09.2019 - 02.2023
Regional Operations Manager
Tiffany & Co.
11.2016 - 09.2019
Store Manager
11.2007 - 05.2016
District Sales Manager
Starboard Cruise Services (LVMH)
07.2005 - 11.2007
AJP & Certified Diamond Grader - undefined
Gemological Institute of America
Bachelor of Science - Business Administration – Management
University of Florida