JEANA ROSE MENESES
Union CIty,CA
Summary
Hard-working and energetic individual with experience in working closely with a team in order to provide customers with excellent service directly, as well as through phone and email. Experienced in fast paced environments and is able to react positively when aiding all consumers while upholding company values. Passionate about building customer relations, teamwork, and continuing to grow and learn everyday.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Barista
Starbucks
06.2023 - 03.2024
- Worked with a team in a fast-paced environment to provide a memorable and pleasant experience to 200+ customers daily
- Built customer connections in order to ensure future sales by listening to their requests and assisting in creating personalized beverages
Maintained a clean and welcoming environment for all customers
Addressed all customer concerns and worked to resolve issues or complaints in a timely manner
Learned and understands operating system used to put in orders and complete card and cash payments daily
Reservations Agent
Maldron Hotel Dublin Airport
07.2022 - 04.2023
- Negotiated and sold rooms to customers to assist in daily turnover rate of 256 rooms
- Resolved guest inquiries and complaints daily via phone and email
- Negotiated corporate rates with companies and large groups to ensure future business revenue for hotel
- Organized bookings and collected payment for reservations while working closely with other departments to ensure smooth service for customers
- Mentored new staff members on system operations, appropriate customer service, and conflict resolution protocol
Resident Advisor
University of California, Riverside, Residential Life
09.2019 - 06.2022
- Responded to crisis situations including roommate conflicts, maintenance concerns, fire alarms, and suicide ideation
- Ensured the safety of the community by addressing any needs in an effective and timely manner
- Mediated conflicts between residents and other coworkers through direct conversation and negotiation
- Planned programs for 50+ residents to attend and hosted the events
- Organized the layout, purchasing budget, and concept of each program
- Mentored other Resident Advisors as a returning staff member
Education
Bachelor of Arts - English
University of California, Riverside
Riverside, CA06.2022
Skills
- Time management
- Crisis management
- Conflict resolution
- Teamwork
- Training and mentoring
- Customer-oriented
- Communication
Timeline
Shift Supervisor
Starbucks
03.2024 - Current
Barista
Starbucks
06.2023 - 03.2024
Reservations Agent
Maldron Hotel Dublin Airport
07.2022 - 04.2023
Resident Advisor
University of California, Riverside, Residential Life
09.2019 - 06.2022
Bachelor of Arts - English
University of California, Riverside
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