JEAN BERNARD GIRAULT
Pompano Beach,FL
Summary
Dynamic IT Manager with a proven track record at ROYAL OASIS HOTEL, excelling in user account management and network administration. Adept at leading teams and enhancing operational efficiency through strategic infrastructure planning. Recognized for resolving complex technical issues and implementing robust disaster recovery plans, ensuring data integrity and security.
Overview
16
16
years of professional experience
Work History
IT Manager
ROYAL OASIS HOTEL
PORT AU PRINCE
12.2012 - Current
- Administered user account and backup systems to ensure data integrity and security.
- Provided technical support for end-users, efficiently resolving diverse issues.
- Analyzed user needs to create specifications for system modifications and new implementations.
- Ensured compatibility of all components with existing systems before implementation.
- Coordinated disaster recovery plans to minimize downtime during outages or malfunctions.
IT Support Consultant
ONU-HABITAT
PORT AU PRINCE
07.2013 - 07.2018
- Provided technical support for software and hardware issues to staff and clients.
- Evaluated new technologies to enhance operational efficiency within the organization.
- Maintained computer networks, peripherals and other related equipment.
- Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
- Assisted with the deployment of new technologies or upgrades to existing ones.
- Repaired damaged hardware components such as motherboards, hard drives or memory modules.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
Assistant IT Manager
Internews Network
PORT AU PRINCE
03.2010 - 08.2012
- Managed software installations and system updates across multiple platforms.
- Assisted in troubleshooting technical issues for staff.
- Maintained inventory records of IT equipment and supplies.
- Performed regular maintenance checks on hardware components such as laptops, desktops, and printers.
- Managed the installation of computer networks including cabling, routers, switches, firewalls.
- Coordinated with vendors for the procurement of hardware and software products and services required by the organization.
- Resolved operational problems related to network infrastructure components such as servers, routers, switches.
- Met with users, vendors and technicians to determine computing requirements.
Education
CISCO -WIRELESS LAN FUNDAMENTALS
SOFTMATICA
DOMINICAN REPUBLIC ,SANTIAGO09-2009
COMPTIA A+ CERTIFIED
SOFTMATICA
DOMINICAN REPUBLIC ,SANTIAGO08-2009
CCNA EXPLORATION - LAN SWITCHING AND WIRELESS
SOFTMATICA
DOMINICAN REPUBLIC ,SANTIAGO01-2009
CCNA EXPLORATION- ROUTING PROTOCOL AND CONCEPTS
SOFTMATICA
DOMINICAN REPUBLIC ,SANTIAGO10-2008
Some College (No Degree) - TECNICO EN PROGRAMACION Y OPERACION DE COMPUTADOR
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
DOMINICAN REPUBLIC, SANTIAGO06-2007
High School Diploma -
THOMSON HIGH SCHOOL
Scranton, PA07-2005
Skills
- User account management
- Network administration
- System troubleshooting
- Team leadership
- Virtualization
- Infrastructure planning
- Hardware troubleshooting
- Team collaboration
- Windows operating systems
Languages
English
Professional
French
Native/ Bilingual
Spanish
Professional
CREOL
Native/ Bilingual
Timeline
IT Support Consultant
ONU-HABITAT
07.2013 - 07.2018
IT Manager
ROYAL OASIS HOTEL
12.2012 - Current
Assistant IT Manager
Internews Network
03.2010 - 08.2012
CISCO -WIRELESS LAN FUNDAMENTALS
SOFTMATICA
COMPTIA A+ CERTIFIED
SOFTMATICA
CCNA EXPLORATION - LAN SWITCHING AND WIRELESS
SOFTMATICA
CCNA EXPLORATION- ROUTING PROTOCOL AND CONCEPTS
SOFTMATICA
Some College (No Degree) - TECNICO EN PROGRAMACION Y OPERACION DE COMPUTADOR
PONTIFICIA UNIVERSIDAD CATOLICA MADRE Y MAESTRA
High School Diploma -
THOMSON HIGH SCHOOL