Jean C. De La Sancha
Dallas,TX
Summary
Meticulous Mobile Phone Technician with 6 years helping private consumers and business customers get up and running after device failures strike. Well-versed in best practices and repair protocols for both iOS and Android-based smartphones. Trusted to handle devices with privacy and security, consistently maintaining customer confidentiality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level 2 computer technician position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Full-Service Computer Technician handles everything from PC or laptop with 10 years of experience onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
14
14
years of professional experience
Work History
Cellphone Repair Technician
Murtaza Abbas, 64226808757
08.2020 - 11.2023
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Applied external accessories such as screen protectors, skins and more.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Safely disposed of decommissioned devices, directing electronic waste to appropriate recycling facilities.
- Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
- Installed and configured new devices and system components.
Computer Technician
AMD Recycling
01.2018 - 03.2020
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
Cell Phone Technician
RSI Samsung
05.2015 - 12.2017
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- De-soldered and re-soldered connections between parts and motherboard.
- Specialized in repairing Android phones and frequently worked on other manufacturer models.
- Erased user data, debugged application issues and refurbished devices for resale.
- Installed new operating systems in Samsung and Android devices.
- Completed quality and fraud inspections on cell phones.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
Laptop Technician
Laptops & More
02.2010 - 05.2015
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
No Degree - Computer Engineering
Emmett J Conrad High School
Dallas, TX08.2004
Skills
- Hardware Diagnostics
- Sales Support
- Operating System Installation
- Battery Replacement
- Device Disassembly
- Charging Port Repair
- Component Replacement
- Inventory Management
- Software Diagnostics
- Customer Service
- Screen Repair
- Firmware Updates
computer hardware, video games
i love computers and video games
Languages
Spanish
Native or Bilingual
Timeline
Cellphone Repair Technician
Murtaza Abbas, 64226808757
08.2020 - 11.2023
Computer Technician
AMD Recycling
01.2018 - 03.2020
Cell Phone Technician
RSI Samsung
05.2015 - 12.2017
Laptop Technician
Laptops & More
02.2010 - 05.2015
No Degree - Computer Engineering
Emmett J Conrad High School
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