Jean C. Reyes
Business Administrator
Hialeah,FL
Summary
Accomplished leader with a proven track record at PepsiCo, enhancing district growth by 30% through strategic planning and operations management. Skilled in project management and fostering team collaboration, I excel in driving results and improving customer relations. Demonstrates exceptional attention to detail and leadership abilities.
Overview
9
9
years of professional experience
Work History
District Manager
PepsiCo
07.2020 - 01.2022
- District Manager of the biggest district in south Florida responsible for the growth of 30% of the district by identifying new business opportunities and expanding existing client base within district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Store Manager
Follett Higher Education Group
05.2018 - 07.2020
- Store Manager II responsible for a store growth of 20% by creating the right relationships in the Barry University Campus.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Follett Higher Education Group
12.2017 - 05.2018
- Store Manager I Responsible for a store growth of 15% in 6 months using the managing by example culture.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Manager
Follett Higher Education Group
10.2017 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Business Analyst
Coopmedica
09.2015 - 08.2017
- In charge of the business department of the Colinas branch, responsible for a branch growth of 20% in loans and new customers.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Business Officer
Coopmedica
01.2014 - 09.2015
- Improved employee engagement by implementing training programs focused on skill development and career progression.
- Collaborated with executive leadership to develop long-term strategic goals aligned with overall corporate objectives.
- Developed comprehensive marketing campaigns for brand awareness, lead generation, and sales conversion.
- Created and implemented financial accounting and reported systems across organization.
Cashier
Coopmedica
06.2013 - 01.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Business Administration - Finance
Pontificia Catolica Madre Y Maestra
Dominican Republic 05.2001 -
Business Intelligence - Business
Universitat Oberta De Catalunya
Spain 05.2001 -
Finance - Finance
ADOPEM
Dominican Republic 05.2001 -
Emotional Intelligence And Handling Conflicts - Organizational Leadership
Desarrollo Humano
Dominican Republic 05.2001 -
Skills
Project Planning
Attention to Detail
Team Building Practices
Leadership skills
Operations Management
Customer Relations
Strategic Planning
Project Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Manager
PepsiCo
07.2020 - 01.2022
Store Manager
Follett Higher Education Group
05.2018 - 07.2020
Store Manager
Follett Higher Education Group
12.2017 - 05.2018
Assistant Manager
Follett Higher Education Group
10.2017 - 12.2017
Business Analyst
Coopmedica
09.2015 - 08.2017
Business Officer
Coopmedica
01.2014 - 09.2015
Cashier
Coopmedica
06.2013 - 01.2014
Bachelor of Business Administration - Finance
Pontificia Catolica Madre Y Maestra
05.2001 -
Business Intelligence - Business
Universitat Oberta De Catalunya
05.2001 -
Finance - Finance
ADOPEM
05.2001 -
Emotional Intelligence And Handling Conflicts - Organizational Leadership
Desarrollo Humano
05.2001 -