Jean C Torres Solis
Winter Springs
Summary
I am a proud U.S. military veteran with a strong foundation in teamwork, discipline, and critical thinking. I thrive in high-pressure environments, adapt quickly, and follow direction with precision while also taking initiative when needed. In a separate role as a logistics coordinator, I developed strong organizational skills by managing inventory, coordinating shipments, and ensuring timely delivery of supplies—skills that strengthened my attention to detail and ability to multitask. I also have experience in a call center setting, where I handled complaints, practiced de-escalation techniques, and communicated effectively with a wide range of people. I’m dependable, fast-learning, and committed to professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Aide 2
Valenica College
07.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
- Provided administrative support by creating reports and documents that contributed to efficient operations.
Logistics Coordinator
Total Quality Logistics Inc.
02.2021 - 05.2022
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
Customer Service Representative
Activus Connect
03.2020 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
United States Marine
United States Marine Corps
11.2017 - 05.2020
- Contributed to mission success by providing timely intelligence analysis and recommendations to command staff.
- Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
- Led successful missions by implementing strategic planning and effective teamwork.
- Established strong working relationships with local authorities for improved coordination during joint operations.
- Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
- Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
Associate of Science - Nursing
Seminole State College of Florida
Sanford, FL05-2026
CNA - Certified Nursing Assistant
Orange Technical College
Orlando, FL05-2017
High School Diploma -
University High School
Orlando, FL05-2017
Skills
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Scheduling
- Follow-up skills
- Team development
- Prioritization
Certification
- Licensed Real Estate Sales Associate
- Basic Life Support
- Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
Timeline
Office Aide 2
Valenica College
07.2023 - Current
Logistics Coordinator
Total Quality Logistics Inc.
02.2021 - 05.2022
Customer Service Representative
Activus Connect
03.2020 - 02.2021
United States Marine
United States Marine Corps
11.2017 - 05.2020
Associate of Science - Nursing
Seminole State College of Florida
CNA - Certified Nursing Assistant
Orange Technical College
High School Diploma -
University High School
Similar Profiles
Rebecca LanderosRebecca Landeros
Front Desk Receptionist Volunteer at Holiday Valenica CommonsFront Desk Receptionist Volunteer at Holiday Valenica Commons
Daniel S. DemozDaniel S. Demoz
College Professor – Graduate & Postgraduate Programs at George Brown College, Centennial College, and Seneca CollegeCollege Professor – Graduate & Postgraduate Programs at George Brown College, Centennial College, and Seneca College
Criselda RicohermosoCriselda Ricohermoso
Associate Professor at Philippine Public Safety College-National Police CollegeAssociate Professor at Philippine Public Safety College-National Police College
Brandon MillerBrandon Miller
Site Surveyor at Designers EdgeSite Surveyor at Designers Edge
Megan CervoneMegan Cervone
Service Advocate at TargetService Advocate at Target