JEAN CALVIN NICOLAS
BOCA RATON
Summary
Dynamic Automotive Parts Specialist with proven expertise at Hendrick Honda, enhancing customer satisfaction through expert parts knowledge and effective problem-solving. Successfully increased store revenue by cross-selling and upselling, while maintaining organized inventory and fostering strong client relations. Skilled in supplier negotiations and team collaboration, ensuring optimal vehicle performance and timely order fulfillment.
Professional automotive expert with strong background in parts management and customer service. Known for high level of reliability and adaptability, ensuring smooth operations and meeting client needs. Skilled in inventory control, supplier negotiation, and technical knowledge of automotive components. Collaborative team player focused on achieving results and supporting colleagues.
Automotive parts specialist with comprehensive understanding of automotive systems and parts distribution. Consistently improved parts availability and accuracy through meticulous inventory management. Known for effective team collaboration and adaptable problem-solving skills, ensuring seamless operations and customer satisfaction.
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
25
25
years of professional experience
Work History
Automotive Parts Specialist
Hendrick Honda
05.2001 - 12.2025
- Assisted customers in identifying and selecting appropriate automotive parts based on vehicle specifications.
- Maintained organization of inventory and ensured proper labeling of parts for easy access.
- Provided support in processing customer orders and returns, enhancing overall satisfaction.
- Learned to operate point-of-sale systems efficiently for transaction processing.
- Collaborated with team members to streamline parts retrieval processes, improving response time.
- Issued parts to technicians to complete customers' repairs.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Increased store revenue by cross-selling products and upselling services to customers.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Education
High School Diploma -
DEERFIELD BEACH HIGH
Deerfield Beach, FL05-2000
Skills
- Parts cataloging
- Vehicle diagnostics
- Product presentation
- Supplier negotiations
- Expert parts knowledge
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Forklift operation
- Invoice processing
- Goal setting
- Vehicle operations
- Shipping coordination
- Supply orders
- Delivery coordination
- Suggestive selling
- Inventory auditing
- Cycle counting
- Coordinating paperwork
- Returns processing
- Parts department organization
- Replacement parts identification
- Parts recommendation
- Reviewing deliveries
Timeline
Automotive Parts Specialist
Hendrick Honda
05.2001 - 12.2025
High School Diploma -
DEERFIELD BEACH HIGH