Jean Carlo Ocasio Trevino
Kissimmee,FL
Summary
Highly motivated and goal achiever Leasing Specialist with 4+ years of experience and when it comes to customer service over 9 years of experience. Efficient communication, punctual, responsible, professional, always willing to learn and positive energy. Excellent skills to exceed sales quote and provide satisfaction to management, prospects, residents, and future residents.
Overview
14
14
years of professional experience
Work History
Leasing Agent
Fore Property Company
Kissimmee, Florida
11.2019 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Scheduled various contractors to complete needed work on vacant and occupied units.
Maintenance Worker
Platinum Maintenance Solutions
Orlando, FL
07.2016 - Current
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Properly handled, transported and disposed of recycled materials.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Partnered with facility management to successfully complete projects within anticipated deadlines.
- Checked inventory levels concerning cleaning products and placed orders when stock was running low.
Leasing Consultant
Goldelm Capital
Kissimmee, FL
09.2018 - 11.2019
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
- Escalated major issues to property manager for immediate remediation.
- Greeted clients, showed apartments, and prepared leases.
Door Assembler
Huttig
Haines City, FL
08.2017 - 09.2018
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Disassembled, reassembled and corrected changeover.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Removed rough spots to enhance parts alignment and improve finishes.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
Correctional Officer
Department Of Corrections And Rehabilitation Of PR
Bayamon, Puerto Rico
07.2013 - 07.2016
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
Education
ESCO Institute-EPA Certificate No. 992225042510
High School Diploma -
Isidro A. Sanchez
Luquillo, Puerto Rico05.2010
Skills
- Rent Manager
- Yardi CRM Flex
- Bluemoon
- Powerpoint
- Excel
- EPA Certified
- Customer Service
- Bilingual (English & Spanish)
Timeline
Leasing Agent
Fore Property Company
11.2019 - Current
Leasing Consultant
Goldelm Capital
09.2018 - 11.2019
Door Assembler
Huttig
08.2017 - 09.2018
Maintenance Worker
Platinum Maintenance Solutions
07.2016 - Current
Correctional Officer
Department Of Corrections And Rehabilitation Of PR
07.2013 - 07.2016
ESCO Institute-EPA Certificate No. 992225042510
High School Diploma -
Isidro A. Sanchez
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