Jean Carlos Ferreras Balbuena

- Assign all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy.
- Reschedule or assign crews to flights based on direction from the Crew Analyst or Supervisor to ensure operational reliability.
- Interact with Flight Operations and Inflight crew members to communicate scheduling requirements.
- Monitor crew member check-in to ensure coverage and notify departments of attendance issues. Receive crew absence notifications and promptly schedule replacement crew.
- Book crew deadheads and confirm record locators to crew members.
- Schedule, modify, and confirm crew lodging requirements on layovers. Coordinates timely ground transportation for crew members to/from hotels and airports.
- Monitor all crew and pairing exception reports and make adjustments accordingly.
- Organize and process trip trades in accordance with labor agreements and company policy.
- Exercise decision-making authority that complies with CBA and company policy while using resources efficiently.

- Provide premium (White Glove) customer service in English and Spanish.
- Meet customer needs through prompt responses to inquiries and requests in both verbal and written communication.
- Handle high-value customers such as Mosaic and Interline Customers.
- Work in a fast-paced, high-volume environment.

- Prepare Amazon customer orders.
- Receive and put away inventory.
- Pack and load boxes into trucks for shipment.
- Work around moving machines and exchange safety tips daily.
- Committed to maintaining a safe working environment by adhering to all safety protocols, including the use of PPE.

- Manage and custody Minutes of the Boards of Directors.
- Digitize documents and register them with the Chamber of Commerce and Production of Santo Domingo.