JeanClaude Bimeru

Successfully franchised a multi-unit dry-cleaning business with an overall 88% increment. Achieved economies of scale by using centralized cleaning operations- servicing multiple surrounding cities with strategically located drop-off locations. Strengthened business agility and visibility by applying creativity and effective leadership to build value in declining markets with competitive threats.

• Managed day-to-day business operations for 3 locations, including accounting, hiring, training, HR, marketing and public relations.
• Consistently generated revenues yearly upward of $1.2 million and effectively capitalized on industry growth..
• Hired, managed and mentored team of 50-60 associates for 3 locations in Virginia
• Managed continuous improvement initiatives to drive gains in quality, and to meet production goals.
• Managed labor, inventory and overhead costs effectively to maintain business profitability.
• Recruited and developed successful leadership staff to handle day-to-day business operations.
• Mentored and developed 2 associates to become franchise owners.
• Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
• Models, enforces, and provides direction and guidance to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
• Directs the management team in facility operations and communicates with both management and hourly associates about facility operations,
  merchandising, and company direction.
• Drives sales in the Facility by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.
• Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
• Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
• Maintained 95% customer satisfaction rating.

• Reviewed and monitored scheduling, purchases and other expenses to maintain budget
• Managed, hired and developed top talent to strengthen workflow and productivity.
  
• Performed mandatory audits to ensure compliance in all areas were met
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  
• Improved store status by implementing process improvements and identifying performance gaps for corrective action
• Engaged and interacted with customers to create positive shopping experience
• Ensured compliance with policies, standards and security measures
• Increased profits through effective sales training and troubleshooting profit loss areas
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices