Jean Claude Casseus
Sarasota,FL
Summary
Proven professional with a history of enhancing customer satisfaction and streamlining operations, notably at SGWS. Leveraged customer service and shelf stocking skills to improve stock management and foster strong client relationships. Demonstrates a positive attitude and a willingness to learn, driving repeat business and referrals. Achieved significant improvements in service delivery and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stocker
SGWS
11.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Taxi Cab Driver
Yellow Cab Taxi Airports
01.2022 - 09.2023
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
- Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
- Resolved conflicts or complaints professionally, prioritizing customer satisfaction in any given situation.
- Contributed positively to the overall reputation of the taxi service provider through consistent adherence to quality standards in all interactions.
Professional Taxi Driver
Progressive Airport Transportation Services LLC
08.2012 - 02.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- She assisted passengers with luggage and personal belongings, providing exceptional customer service.
- We have delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
Owner/ Operator Van Driver
Courier Express
02.2009 - 08.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Language Interpretation And Translation
Lycee Farbe Geffrad
Gomaives Haiti01-1989
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Production and Inventory Management (CPIM) - ASCM.
- For the occupation of Stockers and Order Fillers, there are not typically 30 professional credentials specifically designed or required for the role due to its entry-level nature and focus on in-house training. However, certain certifications and skills can be beneficial for enhancing employability and efficiency in related tasks. Below is a list combining relevant certifications that could potentially be sought after by employers for enhancing the skill set of employees in these roles, .
- First Aid, CPR, AED Certification - American Red Cross.
- Home Health Aide (HHA) Certification
- [State] Driver's License
- First Aid Certification
- CPR/AED Certification
- OSHA Certified
Languages
English
French
Spanish
Native or Bilingual
Timeline
Stocker
SGWS
11.2024 - Current
Taxi Cab Driver
Yellow Cab Taxi Airports
01.2022 - 09.2023
Professional Taxi Driver
Progressive Airport Transportation Services LLC
08.2012 - 02.2022
Owner/ Operator Van Driver
Courier Express
02.2009 - 08.2011
No Degree - Language Interpretation And Translation
Lycee Farbe Geffrad
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