Jean Claude Casseus
Sarasota,FL
Summary
Proven professional with a history of enhancing customer satisfaction and streamlining operations, notably at SGWS. Leveraged customer service and shelf stocking skills to improve stock management and foster strong client relationships. Demonstrates a positive attitude and a willingness to learn, driving repeat business and referrals. Achieved significant improvements in service delivery and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Stocker
SGWS
Sarasota, FL
11.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Taxi Cab Driver
Yellow Cab Taxi Airports
Tampa, FL
01.2022 - 09.2023
- Arrived on time to customer appointments.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Executed precise navigation using GPS systems to optimize routes and minimize travel time.
- Assisted passengers with loading/unloading luggage, accommodating special needs and requests with professionalism.
- Handled cash transactions efficiently, providing accurate change when necessary and maintaining a balanced cash drawer at all times.
- Maintained a clean and comfortable vehicle for passengers, ensuring a positive riding experience.
- Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
- Resolved conflicts or complaints professionally, prioritizing customer satisfaction in any given situation.
- Contributed positively to the overall reputation of the taxi service provider through consistent adherence to quality standards in all interactions.
Professional Taxi Driver
Progressive Airport Transportation Services LLC
Sarasota, FL
08.2012 - 02.2022
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- She assisted passengers with luggage and personal belongings, providing exceptional customer service.
- We have delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
Owner/ Operator Van Driver
Courier Express
Sarasota, FL
02.2009 - 08.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
No Degree - Language Interpretation And Translation
Lycee Farbe Geffrad
Gomaives Haiti01-1989
Skills
- Willing to learn
- Positive attitude
- Shelf stocking
- Customer service
- Friendly and personable
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Production and Inventory Management (CPIM) - ASCM.
- For the occupation of Stockers and Order Fillers, there are not typically 30 professional credentials specifically designed or required for the role due to its entry-level nature and focus on in-house training. However, certain certifications and skills can be beneficial for enhancing employability and efficiency in related tasks. Below is a list combining relevant certifications that could potentially be sought after by employers for enhancing the skill set of employees in these roles, .
- First Aid, CPR, AED Certification - American Red Cross.
- Home Health Aide (HHA) Certification
- [State] Driver's License
- First Aid Certification
- CPR/AED Certification
- OSHA Certified
Languages
English
French
Spanish
Native or Bilingual
Timeline
Stocker
SGWS
11.2024 - Current
Taxi Cab Driver
Yellow Cab Taxi Airports
01.2022 - 09.2023
Professional Taxi Driver
Progressive Airport Transportation Services LLC
08.2012 - 02.2022
Owner/ Operator Van Driver
Courier Express
02.2009 - 08.2011
No Degree - Language Interpretation And Translation
Lycee Farbe Geffrad