Jean Claude Desir
Lauderhill ,FL
Summary
Proven housekeeping expert with a track record of enhancing guest satisfaction and streamlining operations at Hilton Hotel. Skilled in implementing efficient housekeeping processes and maintaining high cleanliness standards, leading to a significant reduction in guest complaints. Demonstrates strong organizational skills and a commitment to environmental conservation, alongside excellent team collaboration and training abilities.
Overview
14
14
years of professional experience
Work History
Housekeeping
Hilton Hotel
03.2021 - Current
- Maintained clean working environment through diligent housekeeping efforts, reducing workplace hazards on the job site.
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Coordinated with housekeeping staff to ensure timely room turnovers for incoming late-night arrivals.
- Collaborated with housekeeping staff to ensure rooms were ready for incoming guests on time.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
- Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with housekeeping staff to ensure room availability and optimal guest satisfaction.
- Supervised housekeeping staff performance, offering feedback and guidance for continuous improvement.
- Performed light housekeeping duties to maintain a clean, comfortable environment for clients.
- Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
- Assisted in training new hires on proper housekeeping techniques, ensuring consistency across the team.
- Collaborated with housekeeping staff for timely room turnovers, enhancing guest experience.
- Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Contributed to a clean working environment by performing regular housekeeping tasks around the machines.
- Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
- Streamlined housekeeping duties for increased efficiency and a consistently clean living environment.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Handled guest complaints about housekeeping services and referred problems to management.
- Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Managed scheduling of housekeeping staff, minimizing overtime expenses while maintaining quality service levels.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Enhanced cleanliness and organization by thoroughly performing daily housekeeping tasks.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Cleaned customer vehicle during repair process and performed housekeeping tasks.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
- Enhanced guest experience by replenishing amenities promptly as part of daily housekeeping duties.
- Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
- Coordinated with housekeeping staff, ensuring proper room preparation and timely turnover.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Collaborated with housekeeping staff to address any room issues or special requests from guests.
- Improved cleanliness standards by implementing efficient housekeeping procedures and practices.
- Oversaw discipline, safety and good housekeeping systems.
- Supported store cleanliness initiatives by performing routine housekeeping tasks as needed.
- Worked with housekeeping team to resolve issues or questions.
- Maintained a safe and comfortable home environment for patients through diligent housekeeping tasks.
Cleaner Helper
Broward Bakery
01.2018 - 08.2020
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Completed deep cleans as scheduled, resulting in improved overall cleanliness levels within the facility.
- Assisted in maintaining outdoor areas such as entryways and walkways, removing debris and ensuring a welcoming first impression for visitors.
- Sorted recyclables to reduce waste and support eco-friendly initiatives.
- Exceeded expectations in restroom maintenance, providing clean facilities for users while adhering to strict hygiene standards.
- Reduced cross-contamination risks through proper use of color-coded cleaning materials and sanitizing equipment after each use.
- Contributed to a well-organized stockroom by monitoring inventory levels and promptly notifying supervisors of supply needs.
- Streamlined cleaning processes by creating checklists for each assigned area, ensuring consistent quality standards were met.
- Performed thorough window washing services that resulted in crystal clear panes and increased natural light within the facility.
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
- Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
Maintenance
University of Miami
04.2013 - 12.2018
- Reduced machine downtime, implementing regular maintenance schedules.
- Increased efficiency in the pinsetter maintenance process by implementing a preventive maintenance schedule.
- Reduced aircraft maintenance costs for clients by implementing streamlined maintenance processes and predictive analytics tools.
- Reported maintenance concerns for repairs.
- Created maintenance work orders related to general facility upkeep.
- Performed preventive maintenance procedures on vessels.
- Scheduled repairs and regular maintenance of machines.
- Optimized network efficiency through regular maintenance and updates.
- Reduced downtime and maintenance costs through proactive equipment monitoring and preventive maintenance scheduling.
- Established procedures for corrective and preventive maintenance.
- Reduced repair costs by implementing a preventative maintenance program.
- Scheduled deliveries, employee shifts and equipment maintenance.
- Reduced machine downtime, conducting regular maintenance and implementing predictive maintenance schedule.
- Undertook technical maintenance of various database systems.
- Coordinated with maintenance teams for timely equipment repairs and preventative maintenance to minimize downtime during shifts.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Truck maintenance
- Supervised employee performance, preventive maintenance, and safety.
Dishwasher
Tap Tap Restaurant
01.2011 - 08.2013
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Regular Diploma -
Jackson High School
Miami 02.1977
Skills
- Housekeeping services
- Housekeeping knowledge
- Housekeeping and meal preparation
- Housekeeping and maintenance
- Housekeeping Expertise
- Housekeeping Assistance
- Housekeeping proficiency
- Daily housekeeping
- Laboratory Housekeeping
- Basic Housekeeping
- Housekeeping and Cleaning
- Housekeeping Techniques
- Housekeeping tasks
- Excellent housekeeping
- General Housekeeping
- Housekeeping abilities
- Laundry and housekeeping
- BW Housekeeping tasks
- Light housekeeping duties
- Housekeeping excellence
- Housekeeping skills
- Housekeeping requirements
- Cleaning and Housekeeping
- General housekeeping duties
- General housekeeping abilities
- Lobby Housekeeping
- Housekeeping and Organization
- Housekeeping
- Housekeeping procedures
- Laundry and housekeeping coordination
- Housekeeping Operations
- Housekeeping standards
- Light Housekeeping
- Housekeeping understanding
- Sales floor housekeeping
- Housekeeping Duties
- Good Housekeeping
- Shop housekeeping
Languages
Haitain Creole French
Native or Bilingual
Timeline
Housekeeping
Hilton Hotel
03.2021 - Current
Cleaner Helper
Broward Bakery
01.2018 - 08.2020
Maintenance
University of Miami
04.2013 - 12.2018
Dishwasher
Tap Tap Restaurant
01.2011 - 08.2013
Regular Diploma -
Jackson High School
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