JEANCY KABEYA
Miami,FL
Overview
12
12
years of professional experience
Work History
LEAD SERVER
St Regis Hotel
MIAMI, FL
04.2013 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Church Administrator
House Of The Living God English Ministry
NORTH MIAMI, FLORIDA
02.2022 - 07.2023
- Established work procedures or schedules to organize daily work of administrative staff.
- Prepared bulletins for weekly attendees.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.
Assistant Operations Manager
Drunken Dragon
Miami Beach, FLORIDA
05.2021 - 05.2022
- Conducted regular meetings with staff members to discuss performance issues or concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas for process improvement and developed strategies to enhance efficiency.
- Recruited qualified candidates to bolster department operations and increase productivity.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
Supervisor
FRESH AMERICAN BISTRO
MIAMI, FLORIDA
03.2017 - 09.2019
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created new strategies for improving customer service standards within the organization.
- Set specific goals for projects to measure progress and evaluate end results.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Florida Career College
Miami, FLSkills
- Liquor, wine, and food service
- Dish preparation
- Upselling techniques
- Table setting arrangements
- Accurate money handling
- Buffet setup and takedown
- High volume dining
- Fine dining
- Server support
- Food safety management
- Food and beverage pairing
- Attention to detail
Languages
English
Full Professional
FRENCH
Native/ Bilingual
LINGALA
Native/ Bilingual
Accomplishments
- PASS THE FORBES AUDIT TEST WITH 98%
Affiliations
- VOLUNTEER AT FEEDING SOUTH FLORIDA.
Timeline
Church Administrator
House Of The Living God English Ministry
02.2022 - 07.2023
Assistant Operations Manager
Drunken Dragon
05.2021 - 05.2022
Supervisor
FRESH AMERICAN BISTRO
03.2017 - 09.2019
LEAD SERVER
St Regis Hotel
04.2013 - Current
Florida Career College