Jean Dally Benoit
Orlando,FL
Summary
Goal driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
UDT
Orlando, FL
11.2021 - Current
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Evaluated source documents to locate needed information.
- Corrected data entry errors to prevent duplication or data degradation.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Administrative Assistant
Neville Place
Cambridge, MA
09.2020 - 10.2021
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Set up conference rooms, technology and materials to facilitate meetings.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Front-office-receptionist
Hilton
Boston , MA
04.2018 - 09.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Responded to inquiries from callers seeking information.
- Produced high-quality communications for internal and external use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents and messages to correct departments and staff members.
Education
Bachelor of Arts - Liberal Arts And General Studies
Barry University
Miami, FL06.2018
High School Diploma -
Everett High School
Everett, MA06.2013
Skills
- Database Uploading
- Data Compilation
- Administrative Skills
- Computer Proficiency
- Clerical Support
- Phone Inquiries
- Critical thinking
- Data Integrity
- User Experience
Languages
Haitian Creole
Native or Bilingual
Timeline
Data Entry Clerk
UDT
11.2021 - Current
Administrative Assistant
Neville Place
09.2020 - 10.2021
Front-office-receptionist
Hilton
04.2018 - 09.2020
Bachelor of Arts - Liberal Arts And General Studies
Barry University
High School Diploma -
Everett High School
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