Jennifer Anderson
Customer Service and Supply Chain Professional
Maple Grove,MN
Summary
Professional with 20 years combined supply chain and customer/technical support experience. Recognized consistently for adapting to new processes and programs, including during company acquisition and managerial changes as well as leading group projects in training and efficiency support. Working to leverage a passion for community into new opportunities.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Technical Service Representative
Marmon Link
03.2021 - Current
- Performed diagnosis of juice, ice maker and soda equipment failures via phone-based consultation and video technology.
- Created new initiatives to improve customer experience such as adding new automated processes to supply documentation
- Documented support interactions for future reference.
- Assisted in training in-house TSRs on equipment, subject matter expert for 2 units and multiply variations of those units.
- Maintained 95% customer satisfaction score over 4 years.
- Steering Committee member for national LGBTQ+ ERG (mPRIDE) and location specific DEI committee, serving as Communications Chair in each for 2 years.
- Responsible for monthly newsletter creation, blog posts, and event planning
State Chapter Leader - Non-Profit - Volunteer
FreeMomHugs.org
01.2024 - Current
- Event Coordination and outreach for state-wide volunteer organization with over 1000 members, including 8 sub-chapters.
- Represent State Chapter interests within the national framework of the organization at monthly meetings.
- Delegate responsibilities for events, distributing materials and supplies, across 3 levels of local leadership.
- Maintain accurate scheduling and roster
- Networking, building relationships across other nonprofits, representing the organization and local and national functions
- Manage social media communications across multiple platforms, including Facebook and Instagram
Buyer - Generic RX
Dakota Drug Inc
09.2020 - 02.2021
- Responsible for generic pharmaceutical purchasing from 160 vendors.
- Maintained regular updating of SKUs, including lead times, pricing, order points.
- Preparing generic roll-out of options as brand pharmaceuticals transition out of the market.
Supply Chain and Operations Buyer
Marmon Link
12.2019 - 07.2020
- Cultivated relationships with sister companies, overseeing orders for 16 vendors, 20,000 SKUs, with annual spend of $25 million.
- Assisted in roll-out of inventory management for new products prior to release by sister companies.
- Suggested strategies for mitigating effects of excess and overage inventory on P&L.
- Maintained NAFTA and international certification and documentation.
Product Management Coordinator
Marmon Link
01.2018 - 12.2019
- Created and refined customer returns and RTV processes end to end.
- Created, maintained and analyzed KPIs for both vendors and customers.
- Monitored and resolved warehouse discrepancy issues and pricing to align our inventory and that of our vendors.
- Managed pricing and cost lists using CI tools and large file migration.
Product Management Coordinator, Foodservice Supply
Marmon Link
09.2016 - 01.2018
- Oversaw and managed monthly overstock and returns for 100+ vendors.
- Updated and maintained return and warranty policies and communicated those requirements internally.
- Facilitated data hygiene, accuracy and integrity for 40,000 foodservice SKUs across 200 vendors.
- Led group exercises through process mapping to improve efficiencies at Marmon Link as well as traveling to other MFT companies.
Customer Care Representative
Marmon Link
03.2010 - 09.2016
- Maintained reporting for both internal and customer-facing metrics.
- Processed replenishment and stock maintenance orders.
- Acted as key account rep for largest customers including Coca-Cola and Pepsi Bottling Group.
- Processed orders and fielded inbound calls from technicians.
Education
Bachelor of Arts - English
University of Minnesota
Minneapolis, MN 09.2021 - 12.2024
Timeline
State Chapter Leader - Non-Profit - Volunteer
FreeMomHugs.org
01.2024 - Current
Bachelor of Arts - English
University of Minnesota
09.2021 - 12.2024
Technical Service Representative
Marmon Link
03.2021 - Current
Buyer - Generic RX
Dakota Drug Inc
09.2020 - 02.2021
Supply Chain and Operations Buyer
Marmon Link
12.2019 - 07.2020
Product Management Coordinator
Marmon Link
01.2018 - 12.2019
Product Management Coordinator, Foodservice Supply
Marmon Link
09.2016 - 01.2018
Customer Care Representative
Marmon Link
03.2010 - 09.2016