Jeane A. Kyler
Germantown,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Leasing Professional
The Met Rockville
Rockville, MD
06.2025 - Current
- Actively market and advertise available properties through various channels, including online listings, social media, and on-site signage. This includes conducting property tours for prospective tenants, highlighting key features and benefits, and working to convert leads into signed leases.
- Conduct the pre-screening and application process for potential tenants. This involves verifying information, running background and credit checks, and ensuring applicants meet all eligibility criteria.
- Prepare and process all lease-related paperwork, including applications, lease agreements, and renewals. They are responsible for ensuring all documents comply with federal and local housing laws, such as the Fair Housing Act.
- Provide exceptional customer service to both prospective and current residents. This includes responding to inquiries, addressing tenant complaints, and coordinating with the maintenance staff to resolve issues in a timely manner.
- Stay informed about current market conditions, rental rates, and competitor offerings to ensure the property remains competitive and to provide accurate information to potential tenants.
- Strong verbal and written communication is essential for interacting with diverse clients, explaining complex lease terms, and maintaining professional correspondence.
- The ability to persuade potential tenants and negotiate lease terms is a core competency.
- A leasing professional must be highly organized and detail-oriented to manage multiple tasks, including scheduling tours, processing applications, and maintaining accurate records.
- A fundamental understanding of real estate laws and regulations, particularly fair housing laws, is crucial for legal compliance.
- A successful leasing professional possesses a friendly and professional demeanor with a focus on providing a positive experience for all clients.
Retail Sales- Women's Apparel
Nordstrom
Bethesda, MD
10.2024 - 06.2025
- The core of the job is providing exceptional service. This includes greeting customers, understanding their needs, and providing honest and confident feedback on style and fit.
- You will be expected to build lasting relationships with customers, cultivating a client base both in-store and digitally. This often involves following up on purchases, suggesting new items, and inviting them to store events.
- A passion for and knowledge of fashion and current trends is crucial. You'll need to continuously seek out product knowledge to become an expert for your customers.
- You'll be responsible for setting and achieving sales goals, often with a commission-based component. This involves using various selling tools, including digital platforms like text and social media.
- The role is collaborative. You'll work with your team to maintain a 'customer-ready' department, which includes tasks like filling orders, restocking, re-merchandising, and light cleaning.
- A key part of the job is growing your own business. This includes building an appointment-based business and introducing customers to the Nordy Club rewards program.
Assistant Store Manager
Skechers
Clarksburg, MD
08.2024 - 10.2024
- Assist the Store Manager in leading and motivating the store team to achieve sales goals and provide excellent customer service.
- Promote a positive shopping experience by ensuring that team members provide outstanding customer service, answer inquiries, and assist customers with their purchases.
- Help manage daily store operations, including inventory management, stock replenishment, and maintaining store presentation standards.
- Support the training and development of new employees and ongoing coaching for current staff to enhance their performance and product knowledge.
- Assist in implementing visual merchandising standards to ensure that the store is visually appealing and aligns with Skechers' branding guidelines.
- Assist the Store Manager in analyzing sales reports and performance metrics to identify trends and areas for improvement.
- Help maintain a safe and secure environment by adhering to loss prevention policies and procedures to minimize shrinkage.
- Handle various administrative tasks, including scheduling staff, managing payroll, and assisting with inventory counts.
- Address customer complaints and feedback effectively and professionally to ensure customer satisfaction and loyalty.
- Work closely with the Store Manager and other team members to foster a collaborative and productive work environment.
Lead Supervisor Full Time
Coach
Clarksburg, MD
09.2022 - 06.2024
- Collaborates with department leadership to ensure alignment with organizational goals and public service values. Contributes to policy development and implementation.
- Leads models best practices in customer service. Develops and mentors team members to uphold high standards of public interaction and service delivery in accordance to protocols.
- Executes and promotes governmental projects and initiatives, ensuring compliance across all operational categories. Actively supports strategic department growth and public engagement efforts.
- Adapts department strategies and personal techniques to enhance the effectiveness of public service delivery and operational efficiency. Contributes to achieving broader agency objectives.
- Utilizes supervisory role to drive performance metrics. Encourages team-based efforts to meet public service goals and deliverables, ensuring high standards in community service.
- Sets clear objectives for the team in coordination with senior management. Tracks and monitors department performance continuously, leveraging data to drive team achievements and public sector outcomes.
- Oversees everyday administrative duties that meet requirements, such as document management, operations oversight, payroll processing, and human resource management.
- Documented production data and reported any discrepancies to supervisors promptly.
Support Leader
Five Below
Gaithersburg, MD
06.2022 - 09.2022
- Assist the Store Manager/Leader and Customer Service Manager in leading the store team. Direct Front End Lead(s) and sales associates during your shift as the Manager on Duty. Model exemplary leadership behaviors and deliver results as a manager on duty.
- Ensure that all associates and managers deliver exceptional customer service. Engage personally with customers to 'Wow the Customer'.
- Oversee front end operations and cash management. Ensure the cleanliness and safety of the store.
- Execute opening and closing procedures of the store.
- Authorize register functions including post voids, returns, and discounts.
- Drive store sales and key performance indicators (KPIs) such as Sales, ADS, CSAT Scores, and Expense Control.
- Participate in Five Below services (e.g., balloons, buy online, pick up in store). Lead your team to achieve brand loyalty and sales targets.
- Assist with merchandising procedures and ensure adherence to all Standard Operating Procedures (SOPs). Support receiving and stocking processes.
- Manage payroll processes to ensure they stay within budget.
- Handle cash management tasks, including preparing and dropping bank deposits.
- Ensure compliance with Human Resources policies and procedures. Hold associates accountable to all company policies and procedures.
Retail Service Associate
Xfinity
Gaitherburg, MD
06.2021 - 05.2022
- Provide exceptional customer support and foster positive relationships by actively engaging with customers during peak times and ensuring they receive timely assistance from sales consultants.
- Maintain accurate inventory levels and organization by receiving stock, conducting regular cycle counts, and ensuring compliance with corporate standards for placement and cleanliness.
- Execute established procedures for daily tasks while identifying and implementing process improvements to enhance both customer experience and store efficiency.
- Serve as a knowledgeable resource on company products and services, assisting both customers and team members to maximize understanding and usage of technology.
- Conduct regular inspections of the sales floor to ensure cleanliness, functionality, and accessibility of displays, reporting any issues to leadership for prompt resolution.
- Collaborate with the store leadership team to identify opportunities for operational improvements and assist with necessary adjustments to management priorities.
- Demonstrate integrity and professionalism in all interactions, adapting to the dynamic needs of the store environment.
Store Associate
Big Lots
Montgomery Village, MD
09.2020 - 05.2021
- Execute a variety of operational duties, including cashiering, customer service, inventory unloading, stocking, merchandise recovery, and light cleaning or maintenance, as assigned to ensure efficient store functionality.
- Greet and assist customers proactively to uphold the highest standards of customer service and enhance the overall shopping experience.
- Operate point-of-sale systems with precision and efficiency, ensuring accurate transactions and maintaining customer satisfaction.
- Drive participation in the customer loyalty program by facilitating sign-ups and processing rewards during check-out, contributing to customer retention initiatives.
- Engage in the freight flow process, including unloading shipments, stocking merchandise, and presenting products effectively to maximize sales opportunities.
- Assist in furniture department operations by facilitating carry-outs and assembling displays, ensuring a seamless customer experience.
- Conduct daily maintenance of front-end operations, including cleanliness of check stands, replenishment of merchandise and supplies, and ensuring safety on the sales floor.
- Perform various tasks as assigned by Store Leadership, including cart retrieval, shrink control measures, and safety-related responsibilities to contribute to store operations and security.
Sales Associate
Dollar Tree
Germantown, MD
12.2019 - 09.2020
- Support the comprehensive operations of the assigned store by effectively executing designated tasks and responsibilities to ensure a seamless workflow.
- Assist in the merchandising efforts of the store, contributing to the presentation and promotion of products to enhance customer engagement and sales.
- Achieve full cross-training in various store functions, including cash register operations, customer service, and stock replenishment, to ensure flexibility and operational efficiency.
- Accurately handle all sales transactions while operating the cash register, ensuring compliance with financial procedures and maintaining the integrity of cash handling.
- Uphold the security of all cash assets by adhering to established protocols and conducting regular audits to prevent loss or discrepancies.
- Actively protect company assets by monitoring inventory and implementing loss prevention strategies to safeguard against theft and damage.
- Maintain a high standard of customer service by fostering a pleasant and friendly atmosphere, ensuring customer satisfaction, and addressing inquiries or concerns effectively.
- Exhibit a cooperative and positive demeanor when interacting with customers, co-workers, and supervisors, contributing to a harmonious and productive work environment.
Sales Consultant
Office Depot
Silver Spring, MD
09.2017 - 04.2020
- Deliver outstanding customer service by efficiently performing cashier duties and providing logistical support to enhance the overall shopping experience.
- Execute stocking, restocking, and down stocking tasks while maintaining accurate inventory control and cleanliness throughout the store to ensure a safe and inviting environment.
- Conduct merchandise-related activities to uphold presentation standards by implementing planogram changes, setting merchandise displays, and executing price adjustments in accordance with company guidelines.
- Manage the setup of weekly advertisements, including price changes and updates to store signage, ensuring promotional materials are current and effectively displayed.
- Adhere to established sorting and stocking guidelines while completing freight processes promptly and accurately, contributing to efficient inventory flow.
- Maintain an organized and compliant freight sorting area, ensuring that all operations align with company guidelines to facilitate efficient logistics and inventory management.
Key Holder
Bath & Body Works
Germantown, MD
10.2019 - 12.2019
- Execute leadership responsibilities as delegated by the Store Manager, including acting as the Manager on Duty to effectively address customer service inquiries, manage vendor relationships, and resolve maintenance issues.
- Provide constructive individual and team performance feedback to management, offering recommendations for improvement to enhance overall store operations and employee development.
- Lead by example in modeling selling techniques and customer experience standards, fostering a culture of excellence in service delivery among team members.
- Demonstrate comprehensive knowledge of products, company policies, and store strategies to effectively assist customers and guide associates in their roles.
- Set clear objectives and goals for daily operations and shifts, ensuring that associates are informed and aligned with store priorities upon arrival for work.
- Cultivate a highly satisfied and loyal customer base through proactive engagement, conversion strategies, and the systematic collection of customer contact information (phone and email) for follow-up and marketing initiatives.
- Perform essential opening and closing procedures, including executing bank deposits, receiving shipments, and interpreting and disseminating company directives to ensure compliance and operational integrity.
Teacher's Aide
Bar-T Childcare
Gaithersburg, MD
11.2015 - 08.2016
- Assist in the preparation and setup of the classroom environment, maintaining order and effectively managing student behavior to create a conducive learning atmosphere.
- Demonstrate patience, kindness, and positive interactions with children, parents, and staff, fostering a supportive and inclusive educational environment.
- Operate as a proactive team player, providing assistance to the lead teacher and collaborating with colleagues to ensure the smooth operation of classroom activities.
- Help teachers in planning lessons and preparing instructional materials, including the development of teaching aids that enhance student learning.
- Provide one-on-one tutoring to students, assisting with coursework and monitoring their academic progress to ensure comprehension and retention of concepts.
- Create and maintain a safe and positive learning environment, reinforcing educational concepts and encouraging student engagement and participation.
- Exhibit willingness to effectively substitute in various roles as needed, including covering staff breaks, filling in for absent colleagues, and assuming classroom duties before or after scheduled shifts to ensure continuity of education.
Clerical Assistant
Phyllis E Williams Elementary School
Largo, MD
06.2012 - 08.2014
- Handling incoming calls and ensuring they are routed to the appropriate person or department.
- Maintaining organized filing systems, both physical and digital, and ensuring accurate record-keeping.
- Typing letters, reports, and other documents, and distributing them appropriately.
- Entering data into computer systems and maintaining accurate records.
- Tasks like photocopying, faxing, scanning, and ordering supplies.
- Scheduling appointments, preparing agendas, and managing calendars.
- Assisting other team members with various tasks as needed.
- Updating contact lists and managing email campaigns.
- Preparing invoices and handling billing inquiries.
Education
Medical Assistant Program Certification -
Bryan University
Tempe, AZHigh School Diploma -
Northwest High School
Germantown, MDSkills
- Special Projects
- Time Management
- Proficient in the Microsoft Office Suite
- Data Analytics
- Detail Oriented
- Operations Management
- Research and Analysis
- Team Management
- Excellent Written /Verbal Communication
- Goal-Oriented
Certification
- Navigate through Choppy Water (Child Safety Course), Bar-T, 06/2016
- Medication Administration, Bar-T, 06/2016
- Supporting Breastfeeding, Bar-T, 06/2016
- National CPR Foundation (CPR), 2023
- National CPR Foundation (First Aid), 2023
Extracurricular Activities
Steward, Allen Chapel A.M.E. Church, Washington, DC, 2019-Present Junior Steward, Allen Chapel A.M.E. Church, Washington, DC, 2014-2019 Usher Board, Allen Chapel A.M.E. Church, Washington, DC, 2014-2015
References
Available upon request
Qualifications Summary
A driven and self-motivated professional with strong leadership skills, excellent communication abilities, and a proven track record of managing confidential and sensitive information effectively. Adept at navigating high-pressure environments and delivering results, with extensive experience in leading and coordinating complex organizational projects. Demonstrates exceptional interpersonal skills, capable of building and maintaining key relationships with all levels of management, business leaders, and community organizations. Highly prepared and responsive, consistently ready to meet challenges head-on and contribute to the overall success of the organization.
Timeline
Leasing Professional
The Met Rockville
06.2025 - Current
Retail Sales- Women's Apparel
Nordstrom
10.2024 - 06.2025
Assistant Store Manager
Skechers
08.2024 - 10.2024
Lead Supervisor Full Time
Coach
09.2022 - 06.2024
Support Leader
Five Below
06.2022 - 09.2022
Retail Service Associate
Xfinity
06.2021 - 05.2022
Store Associate
Big Lots
09.2020 - 05.2021
Sales Associate
Dollar Tree
12.2019 - 09.2020
Key Holder
Bath & Body Works
10.2019 - 12.2019
Sales Consultant
Office Depot
09.2017 - 04.2020
Teacher's Aide
Bar-T Childcare
11.2015 - 08.2016
Clerical Assistant
Phyllis E Williams Elementary School
06.2012 - 08.2014
Medical Assistant Program Certification -
Bryan University
High School Diploma -
Northwest High School