Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jean E. St Fort

Ewing,NJ

Summary

Diligent and dedicated professional warehouse worker with a high school diploma and a strong foundation in exceptional reading skills. Proven track record in providing exemplary customer service, leveraging a keen understanding of client needs to ensure satisfaction. Known for unwavering commitment and flexibility in working overtime to meet organizational demands while maintaining a perfect attendance record. Adept at multitasking in fast-paced environments, employing strong organizational skills to efficiently manage diverse responsibilities and deliver optimal results.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

ZT System
02.2017 - 01.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking, and distribution of merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.


Package Handler

Wayfair
09.2018 - 01.2019
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Built strong relationships with customers and vendors through excellent customer service.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operate pallet Jacks to transport stored items from warehouse to plant to pick up items from receival.

Amazon Delivery

Amazon Fulfillment
09.2019 - 01.2023
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Built professional and trusting relationships with key customers and leveraged existing relationships via social media.
  • Developed strategic online and offline partnerships to support fulfillment and direct sales programs.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Monitored and evaluated sales performance to make informed decisions and improve results.
  • Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Utilized software to automate customer communication and order fulfillment.
  • Developed and executed marketing campaigns to increase online sales and customer engagement.
  • Analyzed customer trends and provided insights to improve customer experience.
  • Utilized analytic tools to optimize product listings and improve customer experience.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Operated pallet Jacks to transport stored items from warehouse to plant or to pick up items from several.

Crew Member

Macdonald's
02.2018 - 08.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned departments.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Brewed coffee and tea and changed out drink station syrups.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Sales Associate

Burlington Stores, Inc.
08.2023 - Current
  • Excellent customer service
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges, and refunds following store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve customers' needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Security Officer

Allied Universal Security Services
01.2019 - 01.2023
  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
  • Exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
  • Undergo and meet company standards for background and reference checks, controlled substance testing, behavioral selection surveys, and mandatory licensing requirements.
  • Required to work overtime without advance notice.
  • Required ability to handle multiple tasks concurrently.
  • Keyboarding, primary computer usage, and operating controls.
  • Seeing, hearing, speaking, and writing clearly to communicate with employees and clients, observe and report incidents, and direct others. • Frequent sitting, standing, and walking may involve climbing stairs and walking up inclines and on uneven terrain.
  • Reaching with hands and arms, stooping, kneeling, crouching, and crawling.
  • Frequent lifting and moving up to 10 pounds and occasional lifting and moving up to 25 pounds.
  • Close vision, distance vision, and ability to adjust focus.
  • May require driving vehicle for long periods in the performance of duties.
  • On occasion may be required to perform stressful and physical activity.
  • Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and awareness of personal safety and the safety of others.
  • May be exposed to or required to handle sensitive and confidential information.

Education

Regular Driver's License

NJMVC
Quarkerbridge

New Jersey State Police

SORA
Security And Protective Services
01.2023

Medical Assistance

Branford Hall Career Institute
Jersey City, NJ
09.2019

High School Diploma -

College Mixed Alpha
Port Au Prince/ Haiti
06.1990

Skills

  • Customer service
  • Basic Mathematics
  • Material Handling
  • Storage Organization
  • Order Fulfillment
  • Compatibility
  • Scanning
  • Stacking and Staging
  • Shipping Documentation
  • Record Preparation
  • Health and Safety Regulations
  • Heavy Equipment Operation

Languages

French
Native or Bilingual
English
Professional Working
Haitian Creole
Native or Bilingual

Timeline

Sales Associate

Burlington Stores, Inc.
08.2023 - Current

Amazon Delivery

Amazon Fulfillment
09.2019 - 01.2023

Security Officer

Allied Universal Security Services
01.2019 - 01.2023

Package Handler

Wayfair
09.2018 - 01.2019

Crew Member

Macdonald's
02.2018 - 08.2018

Warehouse Worker

ZT System
02.2017 - 01.2018

Regular Driver's License

NJMVC

New Jersey State Police

SORA

Medical Assistance

Branford Hall Career Institute

High School Diploma -

College Mixed Alpha

Similar Profiles

CREATE PROFILE
Jean E. St Fort