Jeanea DeVaun Counts
China Grove,NC
Summary
To obtain a position that will utilize my skills with the opportunity to contribute to the efficient operation of the company, and to earn advancement through on the job performance.
High self-motivation Fast learner and flexible Dependable and trustworthy Cashier training 9 years of customer service experience 10-key proficient Working knowledge of Microsoft Word, Excel, and PowerPoint Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
Novant Health Huntersville Medical Center
02.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Supported the implementation of new processes or technologies for improved workflow efficiency in the department.
Patient Access Specialist
Presbyterian Hospital
06.2021 - 02.2022
- Responsible for pre-registration, registration, and verification activities
- Gathering and processing of patient demographic and financial information
- Identifying source of payment and collecting payments
- Interfacing with insurers and members for the hospital and medical staff.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Improved overall department performance metrics through consistent adherence to established protocols and procedures.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Patient Access Specialist
Novant Medical Center
08.2019 - 06.2021
- Perform patient pre-admission, admission, transfer and discharge activities
- Prepare patient identification bands and obtain signatures for financial responsibility
- Collect and validate patient demographic and insurance information and obtain health, financial and religious information
- Contact insurance companies for billing operations and store patient personal belongings and address patient concerns
- Interact with hospital administration, physicians, visitors and staff in a professional manner
- Adhere to all hospital policies and government regulations.
Personal Shopper/Cashier
Harris Teeter
06.2019 - 08.2019
- Retrieve orders placed by Guests on Harris Teeter web portal
- Utilize proper selecting procedures to shop the Guest's order
- Safely handle/bag/and load the product
- Call the Guest and record any variances on the order for pick up
- Communicate service issues with the Harris Teeter Call Center and management
- Perform basic maintenance on hardware and software.
Cashier
- Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise
- Train new employees on register
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent client relations and developed client rapport
- Attentively resolved customers' complaints on as-needed basis
- Ability to follow instructions well and make decisions with little or no supervision.
Personal Shopper
Lowes Foods
11.2011 - 05.2018
- Retrieve orders placed by Guests on Lowes Foods web portal
- Utilize proper selecting procedures to shop the Guest's order
- Safely handle/bag/and load the product
- Call the Guest and record any variances on the order for pick up
- Communicate service issues with the Lowes Foods Call Center and management
- Perform basic maintenance on hardware and software.
Sales Associate/Fitting Room Attendant
Old Navy
11.2010 - 01.2011
- Engage customers in order to provide to them what they need in terms of product and quality services
- Responsible for maintaining neatness and restocking Girls department
- Maintain work area in terms of cleanliness and hygiene
- Communicate current product features and benefits to customers.
Education
High School Diploma -
North Forsyth High School
Winston-Salem, NC01.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
- Organizational abilities
- Product Knowledge
- Payment Collection
References
Available upon requests.
Timeline
Patient Access Specialist
Novant Health Huntersville Medical Center
02.2022 - Current
Patient Access Specialist
Presbyterian Hospital
06.2021 - 02.2022
Patient Access Specialist
Novant Medical Center
08.2019 - 06.2021
Personal Shopper/Cashier
Harris Teeter
06.2019 - 08.2019
Personal Shopper
Lowes Foods
11.2011 - 05.2018
Sales Associate/Fitting Room Attendant
Old Navy
11.2010 - 01.2011
Cashier
High School Diploma -
North Forsyth High School
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