Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEANEANE SHEPPARD

Waco,TX

Summary

Experienced professional with strong supervisory background seeking challenging role to utilize skills, education, and training for growth. Passionate about team collaboration, organizational success, and strategic decision-making. Committed to delivering exceptional results in fast-paced environments. Skilled in driving operational efficiencies and promoting continuous improvement. Tech-savvy innovator with hands-on experience in emerging technologies. Possesses skills in identifying opportunities for technological enhancements and implementing effective solutions. Adapts quickly at leveraging new tools and methods to solve problems and enhance productivity.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Personal Caregiver

Accent Care Home Health
03.2025 - Current
  • Provided compassionate personal care to enhance clients' daily living activities.
  • Assisted with medication management and monitored health conditions for optimal wellbeing.
  • Developed tailored care plans based on individual client needs and preferences.
  • Coordinated transportation and scheduled appointments to ensure timely access to healthcare services.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Personal Care Assistant

Girling Home Health
01.2025 - Current
  • Developed personalized care plans to enhance client well-being and independence.
  • Trained and mentored junior staff on best practices in personal care services.
  • Monitored clients' health conditions, reporting changes to healthcare professionals promptly.
  • Provided emotional support and companionship, enhancing clients' quality of life.
  • Assisted clients with mobility devices such as wheelchairs or walkers, promoting safe usage and optimal independence levels.
  • Managed time efficiently, ensuring all assigned tasks were completed within scheduled hours while maintaining high-quality care standards.
  • Coordinated with healthcare professionals to ensure continuity of care between home-based services and medical appointments.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Team Lead Sales Associate

Dairy Queen Restaurant
05.2022 - 09.2024
    • Led team in achieving sales targets through effective training and motivation strategies.
    • Developed and implemented operational processes to enhance customer service experience.
    • Mentored new associates, fostering a collaborative and high-performing sales environment.
    • Coordinated promotional events to drive traffic and increase brand awareness.
    • Mentored junior sales associates, resulting in their rapid progression within the company.
    • Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.

Licensed Insurance Agent

American Life Insurance Company
06.2021 - 04.2022
  • Provided advice to clients and educated clients on various coverage options, facilitating informed decision-making and policy selection.
  • Strengthened customer relationships through proactive follow-ups and personalized service approaches.
  • Conducted thorough policy reviews, ensuring compliance with regulatory standards and company guidelines.
  • Developed tailored insurance solutions to meet diverse client needs and enhance satisfaction.
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

File Clerk, File Clerks (Temp)

Jason Lawn Care & Landscaping
09.2018 - 03.2019
    • Organized and maintained accurate filing

      • systems for efficient document retrieval.

      • Processed incoming and outgoing correspondence, ensuring timely delivery and tracking.
      • Assisted in implementing electronic filing procedures to enhance document management efficiency.
      • Developed training materials for new hires on filing protocols and office procedures.
      • Assisted with document scanning and imaging projects to support accurate file back-up.
      • Identified and corrected inconsistencies in filing systems for increased accuracy.
      • Created, implemented and monitored filing systems for easy retrieval of records.
      • Located and retrieved requested documents in accordance with established policies.

Aggregate Delivery Driver, Light Truck or Delivery Services Drivers

Knife River
10.2016 - 04.2018
  • Ensured timely and accurate delivery of goods to diverse locations.
  • Operated various delivery vehicles while adhering to safety regulations.
  • Maintained vehicle cleanliness and performed routine maintenance checks.
  • Communicated effectively with customers to resolve delivery issues.
  • Managed schedules and routes to optimize delivery efficiency.
  • Assisted in training new drivers on company policies and safety protocols.
  • Collaborated with staff to streamline loading processes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Operated light trucks to deliver loads as far as 200 miles from home location.

Customer Service Agent, Customer Service Representatives

General Dynamics
11.2015 - 07.2016

    • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
    • Managed high-volume call operations, ensuring consistent service quality and adherence to company standards.
    • Utilized CRM software to track interactions, ensuring accurate documentation and follow-up on customer issues.
    • Collaborated with cross-functional teams to address escalated concerns, promoting effective problem resolution strategies.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Investigated and resolved accounting, service and delivery concerns.

Professional Operator, Bus Drivers, Transit

Waco Transit Systems
07.2014 - 11.2015
  • Provide fixed route service to thousands of citizens of Waco and surrounding communities in a safe, courteous and timely manner.
  • Door to door transportation anywhere within the coverage area for customers who are unable to embark or disembark from the Fixed Route System due to a disability.
  • Operated machinery to maintain production efficiency and quality standards.
  • Monitored equipment performance to identify and resolve operational issues promptly.
  • Implemented safety protocols, ensuring compliance with regulatory standards and reducing workplace incidents.
  • Trained new team members on operational procedures and best practices for equipment use.

Assistant Manager

Dollar General
06.2012 - 07.2014
    • Supervised daily store operations, ensuring compliance with company policies and procedures.
    • Trained and mentored new staff, enhancing team efficiency and customer service quality.
    • Managed inventory control processes, minimizing stock discrepancies through diligent oversight.
    • Implemented merchandising strategies to optimize product placement and increase sales visibility.
    • Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
    • Conducted regular staff performance evaluations, fostering professional development and accountability within the team.
    • Supervised day-to-day operations to meet performance, quality and service expectations.

Receptionist

McLennan College
07.2008 - 08.2012
  • My position at Student Support Services allowed me to assist students with on and off campus issues. My daily task included office procedures such as taking dictation, transcription, answering multi-lined phone systems, data entry, scheduling/canceling appointments, inventory, and ordering office supplies. Explaining contracts before signatures were added. I maintained traffic in the lobby area and assisted students/clients as needed with on campus and off campus activities and issues.
  • Managed approximately 30 incoming calls with a multi-line phone system, ensuring efficient call routing and prompt responses to inquiries.
  • Coordinated scheduling for appointments and meetings, optimizing time management for faculty and staff.
  • Maintained accurate records of student attendance and inquiries, enhancing data integrity and accessibility.
  • Developed and implemented organizational systems for office supplies, improving efficiency in resource management.
  • Streamlined front desk operations by introducing digital check-in processes, reducing wait times for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Associate of Arts - Criminal Justice

McLennan Community College
Waco, TX
03-2012

Associate's - Criminal Justice

MCC College
Waco, TX
06-2011

Graduate Certificate - Criminal Justice Corr

MCC College
Waco, TX
08.2011

Skills

  • Protection of people and property
  • Identify and report suspicious people/crime
  • Address safety hazards
  • Maintain visibility and vigilance
  • Monitor on site staff and visitors
  • Social interaction
  • Routine management
  • Multitasking and organization
  • Time management
  • Safe driving
  • Dependable and responsible
  • Verbal and written communication skills
  • Records maintenance
  • Defensive driving skills

Certification

  • Certification Title: Corrections Certification
  • Issuing Organization: McLennan Community College
  • Completion Date: 2010-12

Timeline

Personal Caregiver

Accent Care Home Health
03.2025 - Current

Personal Care Assistant

Girling Home Health
01.2025 - Current

Team Lead Sales Associate

Dairy Queen Restaurant
05.2022 - 09.2024

Licensed Insurance Agent

American Life Insurance Company
06.2021 - 04.2022

File Clerk, File Clerks (Temp)

Jason Lawn Care & Landscaping
09.2018 - 03.2019

Aggregate Delivery Driver, Light Truck or Delivery Services Drivers

Knife River
10.2016 - 04.2018

Customer Service Agent, Customer Service Representatives

General Dynamics
11.2015 - 07.2016

Professional Operator, Bus Drivers, Transit

Waco Transit Systems
07.2014 - 11.2015

Assistant Manager

Dollar General
06.2012 - 07.2014

Receptionist

McLennan College
07.2008 - 08.2012

Associate of Arts - Criminal Justice

McLennan Community College

Associate's - Criminal Justice

MCC College

Graduate Certificate - Criminal Justice Corr

MCC College

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